Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x)

Problem :

After upgrade Amavisd not starting and zimbra.log shows below errors.

------------------------------------------------------------------------------ Not able to start Amavis services, error : Dec 21 10:02:29 server amavis[7787]: initializing Mail::SpamAssassin (0) Dec 21 10:02:29 server amavis[7787]: (!!)TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? Dec 21 10:02:29 server amavis[7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? ------------------------------------------------------------------------------

Solution :

If the server is having Internet access then below sa-update will resolve the issue :

su – zimbra /opt/zimbra/zimbramon/bin/sa-update -D   zmamavisdctl restart

If ZCS server is in DMZ or isolated network :

• Check “state” directory in “/opt/zimbra/data/spamassassin/”.

• If “state” directory is present then move it to some other location and restart Amavisd service.

mv /opt/zimbra/data/spamassassin/state /tmp/state zmamavisdctl restart