Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x): Difference between revisions

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= Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x) =
{{KB|{{ZC}}|{{ZCS 8.7}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}


==== Problem :  ====
After upgrade Amavisd does not start and zimbra.log shows the following errors.


= Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x) =
Not able to start Amavis services, error :
Dec 21 10:02:29 server amavis<nowiki>[7787]: initializing Mail::</nowiki>SpamAssassin (0)
Dec 21 10:02:29 server amavis<nowiki>[7787]: (!!)TROUBLE in </nowiki>pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?
Dec 21 10:02:29 server amavis<nowiki>[</nowiki>7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?


Problem :  
==== Solution : ====
The problem occurs due to the problems with the SpamAssassin database.
To resolve this, we'll have to update the database.


After upgrade Amavisd not starting and zimbra.log shows below errors.
* If the server has Internet access then running sa-update will resolve the issue:
su - zimbra
In 8.7 and prior:
/opt/zimbra/zimbramon/bin/sa-update -D
zmamavisdctl restart


<nowiki>------------------------------------------------------------------------------</nowiki>
In 8.8+:
Not able to start Amavis services, error :  
/opt/zimbra/common/bin/sa-update -D
Dec 21 10:02:29 server amavis<nowiki>[7787]: initializing Mail::</nowiki>SpamAssassin (0)
zmamavisdctl restart
Dec 21 10:02:29 server amavis<nowiki>[7787]: (!!)TROUBLE in </nowiki>pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?
Dec 21 10:02:29 server amavis<nowiki>[</nowiki>7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?
<nowiki>------------------------------------------------------------------------------</nowiki>


* If the server is an isolated network, we'll regenerate the database:
** Check “state” directory in “/opt/zimbra/data/spamassassin/”
** If the “state” directory is present, then move it to some other location and restart Amavisd service.
mv /opt/zimbra/data/spamassassin/state /tmp/state 
zmamavisdctl restart


 
{{Article Footer|Zimbra Collaboration 8.7, 8.6, 8.5| 17/07/2017}}
Solution :
 
If the server is having Internet access then below sa-update will resolve the issue : 
 
su – zimbra 
/opt/zimbra/zimbramon/bin/sa-update -D &nbsp;
zmamavisdctl restart
 
 
 
If ZCS server is in DMZ or isolated network :
 
* Check “state” directory in “/opt/zimbra/data/spamassassin/”.  
 
* If “state” directory is present then move it to some other location and restart Amavisd service.  
 
 
mv /opt/zimbra/data/spamassassin/state /tmp/state 
zmamavisdctl restart

Latest revision as of 12:59, 15 May 2018

  1. Zimbra Tech Center
  2. Certified
  3. Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

   KB 23253        Last updated on 2018-05-15  




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Problem :

After upgrade Amavisd does not start and zimbra.log shows the following errors. 

Not able to start Amavis services, error : 
Dec 21 10:02:29 server amavis[7787]: initializing Mail::SpamAssassin (0) 
Dec 21 10:02:29 server amavis[7787]: (!!)TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? 
Dec 21 10:02:29 server amavis[7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?

Solution :

The problem occurs due to the problems with the SpamAssassin database. To resolve this, we'll have to update the database.

  • If the server has Internet access then running sa-update will resolve the issue:
su - zimbra

In 8.7 and prior: 

/opt/zimbra/zimbramon/bin/sa-update -D
zmamavisdctl restart

In 8.8+: 

/opt/zimbra/common/bin/sa-update -D
zmamavisdctl restart
  • If the server is an isolated network, we'll regenerate the database:
    • Check “state” directory in “/opt/zimbra/data/spamassassin/”
    • If the “state” directory is present, then move it to some other location and restart Amavisd service.
mv /opt/zimbra/data/spamassassin/state /tmp/state  
zmamavisdctl restart
Verified Against: Zimbra Collaboration 8.7, 8.6, 8.5 Date Created: 17/07/2017
Article ID: https://wiki.zimbra.com/index.php?title=Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x) Date Modified: 2018-05-15



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