Difference between revisions of "Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)"

(Solution :)
(Solution :)
Line 17: Line 17:
 
To resolve this, we'll have to update the database.
 
To resolve this, we'll have to update the database.
  
If the server has Internet access then running sa-update will resolve the issue:  
+
* If the server has Internet access then running sa-update will resolve the issue:  
 +
su - zimbra
 +
In 8.7 and prior:
 +
/opt/zimbra/zimbramon/bin/sa-update -D
 +
zmamavisdctl restart
  
su – zimbra 
+
In 8.8+:
  /opt/zimbra/zimbramon/bin/sa-update -D  
+
  /opt/zimbra/common/bin/sa-update -D
  zmamavisdctl restart  
+
  zmamavisdctl restart
 
 
If the server is an isolated network, we'll regenerate the database:
 
 
 
* Check “state” directory in “/opt/zimbra/data/spamassassin/”.
 
 
 
* If “state” directory is present then move it to some other location and restart Amavisd service.
 
  
 +
* If the server is an isolated network, we'll regenerate the database:
 +
** Check “state” directory in “/opt/zimbra/data/spamassassin/”
 +
** If the “state” directory is present, then move it to some other location and restart Amavisd service.
 
  mv /opt/zimbra/data/spamassassin/state /tmp/state   
 
  mv /opt/zimbra/data/spamassassin/state /tmp/state   
 
  zmamavisdctl restart
 
  zmamavisdctl restart
 
  
 
{{Article Footer|Zimbra Collaboration 8.7, 8.6, 8.5| 17/07/2017}}
 
{{Article Footer|Zimbra Collaboration 8.7, 8.6, 8.5| 17/07/2017}}
 
{{NeedSME|SME1|SME2|COPY EDITOR}}
 
{{NeedSME|SME1|SME2|COPY EDITOR}}

Revision as of 12:17, 15 May 2018

Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

   KB 23253        Last updated on 2018-05-15  




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Problem :

After upgrade Amavisd does not start and zimbra.log shows the following errors.

Not able to start Amavis services, error : 
Dec 21 10:02:29 server amavis[7787]: initializing Mail::SpamAssassin (0) 
Dec 21 10:02:29 server amavis[7787]: (!!)TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? 
Dec 21 10:02:29 server amavis[7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?

Solution :

The problem occurs due to the problems with the SpamAssassin database. To resolve this, we'll have to update the database.

  • If the server has Internet access then running sa-update will resolve the issue:
su - zimbra

In 8.7 and prior:

/opt/zimbra/zimbramon/bin/sa-update -D
zmamavisdctl restart

In 8.8+:

/opt/zimbra/common/bin/sa-update -D
zmamavisdctl restart
  • If the server is an isolated network, we'll regenerate the database:
    • Check “state” directory in “/opt/zimbra/data/spamassassin/”
    • If the “state” directory is present, then move it to some other location and restart Amavisd service.
mv /opt/zimbra/data/spamassassin/state /tmp/state  
zmamavisdctl restart
Verified Against: Zimbra Collaboration 8.7, 8.6, 8.5 Date Created: 17/07/2017
Article ID: https://wiki.zimbra.com/index.php?title=Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x) Date Modified: 2018-05-15



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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Shanxt
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