Difference between revisions of "Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)"

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= Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x) =  
 
= Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x) =  
 
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==== Problem :  ====
 
==== Problem :  ====
 
After upgrade Amavisd not starting and zimbra.log shows below errors.  
 
After upgrade Amavisd not starting and zimbra.log shows below errors.  
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* If “state” directory is present then move it to some other location and restart Amavisd service.  
 
* If “state” directory is present then move it to some other location and restart Amavisd service.  
 
 
  
 
  mv /opt/zimbra/data/spamassassin/state /tmp/state   
 
  mv /opt/zimbra/data/spamassassin/state /tmp/state   
 
  zmamavisdctl restart
 
  zmamavisdctl restart
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{{Article Footer|Zimbra Collaboration 8.7, 8.6, 8.5| 17/07/2017}}
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Revision as of 07:41, 18 July 2017

Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

   KB 23253        Last updated on 2017-07-18  




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Problem :

After upgrade Amavisd not starting and zimbra.log shows below errors.

Not able to start Amavis services, error : 
Dec 21 10:02:29 server amavis[7787]: initializing Mail::SpamAssassin (0) 
Dec 21 10:02:29 server amavis[7787]: (!!)TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? 
Dec 21 10:02:29 server amavis[7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?


Solution :

If the server is having Internet access then following sa-update will resolve the issue :

su – zimbra  
/opt/zimbra/zimbramon/bin/sa-update -D  
zmamavisdctl restart 


If ZCS server is in DMZ or isolated network :

  • Check “state” directory in “/opt/zimbra/data/spamassassin/”.
  • If “state” directory is present then move it to some other location and restart Amavisd service.
mv /opt/zimbra/data/spamassassin/state /tmp/state  
zmamavisdctl restart


Verified Against: Zimbra Collaboration 8.7, 8.6, 8.5 Date Created: 17/07/2017
Article ID: https://wiki.zimbra.com/index.php?title=Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x) Date Modified: 2017-07-18



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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Heera Singh Koranga
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