Difference between revisions of "Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)"

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= Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x) =  
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= Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x) =  
  
 
Problem :  
 
Problem :  
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After upgrade Amavisd not starting and zimbra.log shows below errors.  
 
After upgrade Amavisd not starting and zimbra.log shows below errors.  
  
<nowiki>------------------------------------------------------------------------------</nowiki>
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Not able to start Amavis services, error :  
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Not able to start Amavis services, error :  
Dec 21 10:02:29 server amavis<nowiki>[7787]: initializing Mail::</nowiki>SpamAssassin (0)  
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Dec 21 10:02:29 server amavis<nowiki>[7787]: initializing Mail::</nowiki>SpamAssassin (0)  
Dec 21 10:02:29 server amavis<nowiki>[7787]: (!!)TROUBLE in </nowiki>pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?  
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Dec 21 10:02:29 server amavis<nowiki>[7787]: (!!)TROUBLE in </nowiki>pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?  
Dec 21 10:02:29 server amavis<nowiki>[</nowiki>7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?
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Dec 21 10:02:29 server amavis<nowiki>[</nowiki>7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?
<nowiki>------------------------------------------------------------------------------</nowiki>
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If the server is having Internet access then below sa-update will resolve the issue :   
 
If the server is having Internet access then below sa-update will resolve the issue :   
  
su – zimbra   
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su – zimbra   
/opt/zimbra/zimbramon/bin/sa-update -D &nbsp;
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/opt/zimbra/zimbramon/bin/sa-update -D &nbsp;
zmamavisdctl restart  
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zmamavisdctl restart  
  
  
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mv /opt/zimbra/data/spamassassin/state /tmp/state   
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mv /opt/zimbra/data/spamassassin/state /tmp/state   
zmamavisdctl restart
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zmamavisdctl restart

Revision as of 08:19, 17 July 2017


Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

Problem :

After upgrade Amavisd not starting and zimbra.log shows below errors.


Not able to start Amavis services, error : 
Dec 21 10:02:29 server amavis[7787]: initializing Mail::SpamAssassin (0) 
Dec 21 10:02:29 server amavis[7787]: (!!)TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? 
Dec 21 10:02:29 server amavis[7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?



Solution :

If the server is having Internet access then below sa-update will resolve the issue :

su – zimbra  
/opt/zimbra/zimbramon/bin/sa-update -D  
zmamavisdctl restart 


If ZCS server is in DMZ or isolated network :

  • Check “state” directory in “/opt/zimbra/data/spamassassin/”.
  • If “state” directory is present then move it to some other location and restart Amavisd service.


mv /opt/zimbra/data/spamassassin/state /tmp/state  
zmamavisdctl restart
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