Revision as of 05:38, 16 July 2008 by Ajcody (talk | contribs) (User Management Topics)

This page holds a Table of Contents of all my pages but each main Subject is an actual link to another page.

I'm hoping this gives the best of both worlds. One long page with all topics as well as pages that contain details to a specific subject.

Done by way of putting something like this on this page:


And on the target page:

===Actual Apple/Mac Issues Homepage===

Please see [[Ajcody-Apple-Mac-Issues]]

Enjoy, Adam


General Notes

   KB 2439        Last updated on 2008-07-16  

(0 votes)
24px ‎  - This is Zeta Alliance Certified Documentation. The content has been tested by the Community.

Actual General Notes Homepage

Please see Ajcody-General-Notes

Zimbra Variables

Ways to check on different zimbra variables.

su - zimbra
zmlocalconfig -i
zmlocalconfig -d
cd /opt/zimbra/conf/attrs
more zimbra-attrs.xml
cd /opt/zimbra/openldap/etc/openldap/schema/
more zimbra.schema

Made the following concerning zmlocalconfig's behavior:

Also, with newer versions of ZCS, you can get it via zmprov - for example:

#zmprov desc -a zimbraFreeBusyExchangeAuthScheme
        auth scheme to use

                   type : enum
                  value : basic,form
               callback :
              immutable : false
            cardinality : single
             requiredIn :
             optionalIn : cos,domain,globalConfig,account
                  flags : accountInherited,domainInherited
               defaults :
                    min :
                    max :
                     id : 611
        requiresRestart :
                  since : 5.0.3
        deprecatedSince : 

Addition note, example, for those checking source : src/6.0.7/com/zimbra/cs/account/ProvUtil.java.html

Zimbra Contact Fields For CSV Import Mapping

Please see /opt/zimbra/conf/zimbra-contact-fields.xml

This will show you what "fields" Zimbra is looking for and mapping to in regards to importing from another applications contact csv files.

One easy way to do this is the following:

  • From zimbra ajax client as a test user (or any old user) do an export Addressbook.
    • This is under the preference tab > Address Book > Import / Export > Export - select Addressbook and click Export button
  • Then open file file something like Excel or a Text Editor
    • Your only interested in the Top line - that gives the default fields for a Zimbra Addressbook.
    • You'll get something like this:
    • Note, ordering [left to right] isn't important. What is important, is the data lines up under the right column header.
  • With your other Mail system, export the addressbook to a csv file.
    • Open this file in another Excel window.
  • Copy the column data from the one Excel sheet and paste it into the appropriate column within the Zimbra Excel sheet.
  • Move as much as you can and then save.
    • For example:
"Apple Computer Inc.","1-800-MY-APPLE","","3","","http://www.apple.com","","","","Cupertino","United States","","","","","95014","CA","1 Infinite Loop"
  • Now you can try importing this csv file back into Zimbra.
  • Either with the webclient or you can use some on the CLI commands
    • See User_Migration for variations of CLI commands that could be used.
    • Here's the documented example:
    • curl -u schemers:password --data-binary @/tmp/new.csv http://server/service/home/schemers/contacts?fmt=csv

Example Header For Horde Contacts

I have not used this myself, I found it on the forums.


I'm hoping the forum user simply renamed the top header column to match description fields that Zimbra knows and that it's in order of the data (left to right) that Horde normally exports in. You'll need to review it and make sure it fits with your exported data columns from Horde.

Admin With Curl And Wget

You will most likely need to include :7071 in the url string to get around the pop-up issue that you would get if you used the same string in a web browser, without :7071 you'll see a permission error when trying to see/get data from a users account via the admin account.

curl -u admin:pass https://hostname:7071/home/user/Contacts
wget https://admin:pass@hostname:7071/home/user/Contacts

What's My Server Like

To dump out your server details, these commands are useful. Login to your zimbra server and as the zimbra user do:

zmprov gs `zmhostname`
zmprov gacf

Another good document to review for "odd performance" issues is the large server wiki.


Restarting Jetty - ZCS 5+

As zimbra

zmmailboxdctl restart

How Do I Find Out What Version Of Zimbra I'm Using


Get Version From Ajax Client

In newer versions of ZWC, the Help > About will also state the ZCS server version being used.

For older version, put the below in the search field of the Ajax client and hit enter:

$set:get version



Search for the CLIENT_VERSION line.

Other Ways To Get Version Of Server

See this forum post:

What's Compiled With Postfix

Moved to What's_Complies_With_Zimbra's_Postfix

REST Information

Resources to review

Format to get around permission denied on multi-domain hosting servers

If you getting permission denied rather than resource not found...try this format example:




I but both in case one issue is where the username has special characters, like the period.

Server Source Doc's

Please see:



   KB 2439        Last updated on 2008-07-16  

(0 votes)
24px ‎  - This is Zeta Alliance Certified Documentation. The content has been tested by the Community.

Actual Logging Homepage

Please see Ajcody-Logging


RFE's Related To Better Logging And Historical Data Of Systems

See : Ajcody-Testing-Debugging#RFE.27s_Related_To_Better_Logging_And_Historical_Data_Of_Systems


See : Ajcody-Testing-Debugging for more complete debugging information.

When Was A ZCS Service Enabled Or Disabled

See : Ajcody-Notes-Archive-Discovery#When_Was_A_ZCS_Service_Enabled_Or_Disabled

Syslog Items

Single Server Setup

/etc/syslog.conf should have lines similiar to:

[towards bottom of conf file]
local0.*                -/var/log/zimbra.log
auth.*                  -/var/log/zimbra.log
mail.*                  -/var/log/zimbra.log

Make sure syslog allows messages from log4j to be written, log4j doesn't do unix pipes. Specifically, it uses internet domain sockets (514/upd) instead of unix domain sockets (/dev/log). On a single server setup, this means log4j talking to localhost via 514/udp. Again, /dev/log is never used by log4j (AFAIK, this could change in the future). Adding the "-r" applies for the centralized syslog server as usual, but it also applies for the case where you want log4j data to be logged via syslog locally [single server setup]:

[root@zimbra sysconfig]# diff -u /etc/sysconfig/syslog.ORIG /etc/sysconfig/syslog
--- /etc/sysconfig/syslog.ORIG  2008-03-25 09:14:28.000000000 -0400
+++ /etc/sysconfig/syslog       2009-06-09 16:01:13.000000000 -0400
@@ -3,7 +3,7 @@
 # -r enables logging from remote machines
 # -x disables DNS lookups on messages recieved with -r
 # See syslogd(8) for more details
 # Options to klogd
 # -2 prints all kernel oops messages twice; once for klogd to decode, and
 #    once for processing with 'ksymoops'

Restart syslog:

/etc/init.d/syslog restart

Setup ZCS to be aware of syslog [we'll restart Zimbra later once all the changes are done]:

zmprov mcf zimbraLogToSyslog TRUE

This will set the appropriate ldap values (after a zimbra restart) to make log4j.properties be written correctly:

/opt/zimbra/conf/log4j.properties will now show some modifications, for example:

[snips - DON'T cut cut/paste this info below for your server]
# Syslog appender
log4j.appender.SYSLOG.layout.ConversionPattern=mailboxd: %-5p [%t] [%z] %c{1} - %m

This will actually cause very little to goto syslog though, it's a very minimalist setup. Now adjust /opt/zimbra/conf/log4j.properties.in to log more items to syslog.

Note: You may or may not want all these things going to syslog and you may be able to send more/other things to syslog as well. I've not spend lots of time with log4j and I'm not familiar enough with all the code to know which pieces are using which logger/settings.

WARNING: the AUDIT logs may have sensitive data so be careful to protect the logs so that sensitive data is not leaked accidentally.

[zimbra@zimbra conf]$ diff -u log4j.properties.in.ORIG log4j.properties.in
--- log4j.properties.in.ORIG    2009-06-05 15:31:20.000000000 -0400
+++ log4j.properties.in 2009-06-09 15:54:07.000000000 -0400
@@ -35,7 +35,7 @@

 # Save zimbra.security to AUDIT appender

 # Syslog appender
@@ -88,7 +88,7 @@


At this point, you can restart zimbra for all the changes to be in effect:

zmcontrol stop ; zmcontrol start

Centralized Syslog Server

Please see:

This will show you how to setup a syslog server and then to configure the "clients" to log to the local filesystem as well as the syslog server.

You'll need to then take into account the information in Ajcody-Logging#Single_Server_Setup to handle the "Zimbra" part as well as dealing with log4j.

Centralized Log Server Project Ideas


  • Logs are to large to manage on each server.
  • Want to build a central logging server for all logging events.
  • The syslog events are very minimal with Zimbra (/var/log/zimbra.log). Most of the logging is control by Log4j (tomcat/jetty). Output from log4j generally goes into the /opt/zimbra/log/ directory. There's some conf files in /opt/zimbra/conf/log4j.properties* for log4j. You can adjust this file to also output into the syslog environment but syslog has very limited choices for "facility". See Ajcody-Logging#Single_Server_Setup and Log4j & Syslog facility for details. You'll end up getting huge files and god knows how many log events per second if you adjusted log4j to dump all zimbra logging into syslog control.

General Thought On This:

Use syslog-ng with mysql for the central log server. Add on php-syslog-ng for comfort.

Leave the log4j stuff alone and configure syslog-ng to monitor the actual log files as they are generated by log4j in /opt/zimbra/log/* .

Then decrease the log sizes and archiving done on the local servers, i.e. zimbraLogRawLifetime & zimbraLogSummaryLifetime .


Log Rotation and Removal

Logs In /opt/zimbra/log Directory

Please look at the output of your crontab - AS ZIMBRA, look for the "Log pruning" line.

crontab -l

And also the config files for logrotate:



Example From 5.0.11 - Complete ZCS Install Single Server

crontab for zimbra:

# Log pruning
30 2 * * * find /opt/zimbra/log/ -type f -name \*.log\* -mtime +8 -exec rm {} \; > /dev/null 2>&1
35 2 * * * find /opt/zimbra/log/ -type f -name \*.out.???????????? -mtime +8 -exec rm {} \; > /dev/null 2>&1

# Log pruning
30 2 * * * find /opt/zimbra/mailboxd/logs/ -type f -name \*log\* -mtime +8 -exec rm {} \; > /dev/null 2>&1

And the logrotate files:

$ cat /etc/logrotate.conf 
# see "man logrotate" for details
# rotate log files weekly

# keep 4 weeks worth of backlogs
rotate 4

# create new (empty) log files after rotating old ones

# uncomment this if you want your log files compressed

# RPM packages drop log rotation information into this directory
include /etc/logrotate.d

# no packages own wtmp -- we'll rotate them here
/var/log/wtmp {
    minsize 1M
    create 0664 root utmp
    rotate 1

# system-specific logs may be also be configured here.

And also:

$ cat /etc/logrotate.d/zimbra 
/var/log/zimbra.log {
    create 0644 zimbra zimbra
      killall -HUP syslogd 2> /dev/null || true
      kill -HUP `cat /opt/zimbra/log/swatch.pid 2> /dev/null` 2> /dev/null || true
      kill -HUP `cat /opt/zimbra/log/logswatch.pid 2> /dev/null` 2> /dev/null || true

/opt/zimbra/log/myslow.log {
    rotate 30
    create 0644 zimbra zimbra

/opt/zimbra/log/logger_myslow.log {
    create 0660 zimbra zimbra
    size 5000k
    rotate 7

/opt/zimbra/log/clamd.log {
    create 0660 zimbra zimbra
     kill -HUP `cat /opt/zimbra/log/clamd.pid 2> /dev/null` 2> /dev/null || true
    size 5000k
    rotate 7

/opt/zimbra/log/zmlogswatch.out {
    create 0740 zimbra zimbra
      su - zimbra -c "/opt/zimbra/bin/zmlogswatchctl stop"
      su - zimbra -c "/opt/zimbra/bin/zmlogswatchctl start"
    rotate 5

/opt/zimbra/log/zmswatch.out {
    create 0740 zimbra zimbra
      su - zimbra -c "/opt/zimbra/bin/zmswatchctl stop"
      su - zimbra -c "/opt/zimbra/bin/zmswatchctl start"
    rotate 5

/opt/zimbra/log/zmmtaconfig.log {
    create 0740 zimbra zimbra
      su - zimbra -c "/opt/zimbra/bin/zmmtaconfigctl restart"
    rotate 5

/opt/zimbra/log/nginx.log {
    create 0644 zimbra zimbra
      kill -USR1 `cat /opt/zimbra/log/nginx.pid 2> /dev/null` 2> /dev/null || true
    rotate 7

/opt/zimbra/log/zmconvertd.log {
    create 0644 zimbra zimbra
    rotate 7

/opt/zimbra/zmstat/zmstat.out {
    rotate 7

Openldap Logs - In /opt/zimbra/openldap-data/

Ldap logs files in /opt/zimbra/openldap-data/ and in /opt/zimbra/data/ldap/* subdirectories [ZCS 6+] that are like log.0000000001 , log.0000000002 , etc.

This logpurge is controlled by:

$ cd /opt/zimbra/openldap/etc/openldap/
[zimbra@mail3 openldap]$ grep logpurge *
master-accesslog-overlay.conf:logpurge	07+00:00	01+00:00
Logpurge Directive Description

From Accesslog Chapter

logpurge Directive

logpurge age interval

Defines both the maximum age for log entries to be retained in the database and how often to scan the database for old entries. Bothage and interval are specified as a time span in days, hours, minutes, and seconds. The time format is [ddd+]hh:mm[:ss], for example, the days and seconds components are optional but hours and minutes are required. Except for days, which can be up to 5 digits, each numeric field must be exactly two digits. Example:

  1. the log database will be scanned every day
  2. entries older than two days will be deleted.

logpurge 2+00:00 1+00:00

When using a log database that supports ordered indexing on generalizedTime attributes, specifying an eq index on the reqStart attribute will increase the performance of purge operations.

What's up with all the logs?

Other Logging Page Resources





The Bread And Butter Logs

/opt/zimbra/log/mailbox.log - where most of your mailbox store activity is logged
  • This log is the mailboxd log4j server log containing the logs from the mailbox server. This includes activity from the mailbox store, LMTP server, IMAP and POP servers, and Index server.
    • Location: /opt/zimbra/log/mailbox.log
/opt/zimbra/log/zmmailboxd.out - mailboxd/jvm output log
  • Mailstore not coming up and nothing is being logged in mailbox.log, check here for errors.
    • Location: /opt/zimbra/log/zmmailboxd.out
/opt/zimbra/log/stacktrace.<pid> - stacktrace logs
  • stacktraces related to mailboxd
    • Location: /opt/zimbra/log/stacktrace.<pid>
/opt/zimbra/db/data/YOURHOSTNAME.err - errors for MySQL - ZCS 4.x & ZCS 5.x
  • This is the message store database error log.
    • Location: /opt/zimbra/db/data/YOURHOSTNAME.err
/var/log/zimbra.log - mta and system status log, postfix, amavisd
  • The Zimbra syslog details the activities of the Zimbra MTA (Postfix, amavisd, antispam, antivirus), Logger, Authentication (cyrus-sasl), and Directory (OpenLDAP). By default LDAP activity is logged to Zimbra.log.
    • Location: /var/log/zimbra.log
/var/log/messages - mta and OS related log events
  • Probably has mta logging events [which also show in /var/log/zimbra.log] and also log events related to your OS
    • Location: /var/log/messages
/opt/zimbra/log/mysql_error.log - problems with MySQL
  • If there is data corruption or another problem causing direct mysql errors, events will be logged here.
    • /opt/zimbra/log/mysql_error.log
/opt/zimbra/log/myslow.log - slow db/MySQL queries
  • If certain search requests are taking longer to complete than others, they will be logged here.
    • /opt/zimbra/log/myslow.log

Other Logs

/opt/zimbra/log/audit.log - authentication events
  • A log of all admin actions taken as well as logins to the server.
    • /opt/zimbra/log/audit.log
Want to see all uses of the "View Mail" button from the admin console? Will have the IP address, User Agent of the browser, user that the admin is logged in as, and the account that they are viewing.
 grep DelegateAuth /opt/zimbra/log/audit.log 
/opt/zimbra/log/clamd.log - antivrius db
  • Status and checks for clamav
    • /opt/zimbra/log/clamd.log
If your clamav db is out of date, you'll see a log event here like this:
LibClamAV Warning: **************************************************
LibClamAV Warning: *** The virus database is older than 7 days! ***
LibClamAV Warning: *** Please update it as soon as possible. ***
LibClamAV Warning: **************************************************
/opt/zimbra/log/convertd.log - attachment conversion
  • If your having problems with your attachments and the ability to view them in ZWC, check here for errors.
    • /opt/zimbra/log/convertd.log
/opt/zimbra/log/freshclam.log - clam antivirus updates
  • Shows the actual attempt to update the clamav updates.
    • /opt/zimbra/log/freshclam.log
/opt/zimbra/log/spamtrain.log - spam/ham training details
  • Spam/Ham training details are logged here. Errors are also logged here related to this service.
  • From a default single ZCS configurations crontab [zimbra]:
# Spam training
0 :23 * * * /opt/zimbra/bin/zmtrainsa >> /opt/zimbra/log/spamtrain.log 2>&1
# Spam training cleanup
45 23 * * * /opt/zimbra/bin/zmtrainsa --cleanup >> /opt/zimbra/log/spamtrain.log 2>&1
/opt/zimbra/log/sync.log - zimbra mobile and activesync
  • Your mobile devices will basically log here.
    • /opt/zimbra/log/sync.log
/opt/zimbra/log/synctrace.log - zimbra mobile and activesync
  • Still looking for description that describes difference with sync.log
    • /opt/zimbra/log/synctrace.log
/opt/zimbra/log/syncstate.log - no description found
  • No description found.
    • /opt/zimbra/log/syncstate.log
/opt/zimbra/log/wbxml.log - no description found
  • No description found.
    • /opt/zimbra/log/wbxml.log
/opt/zimbra/log/zmlogswatch.out -
/opt/zimbra/log/zmmtaconfig.log -
/opt/zimbra/log/zmmyinit.log -
/opt/zimbra/log/zmsetup.`date`-'pid'.log -
/tmp/install.log -

After install, gets moved to : /opt/zimbra/.install/

/tmp/zmsetup.log -

After install, gets moved to : /opt/zimbra/log/zmsetup.log.[some numbers]

/opt/zimbra/httpd_access.log -
/opt/zimbra/httpd_error.log -

New Data Directory In ZCS6+

In ZCS 6+ , there's a directory to organize 'data' from our various components.

[root@mail3 data]# pwd

[root@mail3 data]# ls -F
altermime/  amavisd/  clamav/  dspam/  ldap/  postfix/  tmp/

This information could prove useful as well with trouble-shooting and debugging problems.

Increase Logging

Increase Logging Per User

Depending on the ZCS version the below will clear all the per account loggers on zimbra reboot. IMAP is used for these examples.

  • addAccoutLogger
zmprov aal user@domain.com zimbra.imap debug
  • removeAccountLogger
zmprov ral user@domain.com zimbra.imap

Example usuage:

zmprov aal user@domain.com zimbra.soap debug 

And tail the log file, while attempting to login to the AJAX client.:

tail -f /opt/zimbra/log/mailbox.log

See Ajcody-Logging#Log4J_Variables for variables that can be used.

To See What Accounts Have Extended Logging Enabled

There's the gaal option for zmprov . It list the accounts on a per mailstore basis :

  getAllAccountLoggers(gaal) [-s/--server hostname]
[zimbra@zcs806 ~]$ zmprov gaal `zmhostname`
# name test01@zcs806.domain.com
Bugs And RFE's

I filed the following RFE:

Increase Logging Per Server

If you want to do it globally edit this file:

vi /opt/zimbra/conf/log4j.properties

Add a line at the end that's similar to something like this: log4j.logger.zimbra.imap=DEBUG.

No restart of any service is needed, BUT if something happens that causes a regeneration of the log4j.properties file then your changes will be overwritten. A regeneration of this file takes the contents of /opt/zimbra/conf/log4.properties.in .

To permanently make a change, modify the /opt/zimbra/conf/log4.properties.in file, then a restart would be necessary.

$ zmcontrol stop
$ zmcontrol start

or you could run this on the server:

$ zmmtaconfig mailboxd

Wait for a minute for the server to pick up your change.

See Ajcody-Logging#Log4J_Variables for variables that can be used.

Log4J Variables

An Official page has been made for this topic now per my RFE request, bug 41894

Please see:

OpenLDAP Logging Levels

Please see King0770-Notes-Change-LDAP-Log-Levels

Want To See What's In Redolog Files

If you suspect there's too much redolog activity during a time window or have another need to inspect the contents of the redolog, dump it and examine it:

$ zmjava com.zimbra.cs.redolog.util.RedoLogVerify /opt/zimbra/redolog/redo.log > out.file

Pick the right redolog file, either redo.log or one of the files under archive/, based on timestamp.

See Ajcody-Backup-Restore-Issues#Redolog_Files for more details.

Internal Zimbra Charting - zmstat-chart

RFE/Bugs You Might Be Interested In

zmstat IS NOT Logger (graphs in admin console)

Please note, zmstat is different than the processes and graphs involved with Logger. Logger is behind the graphs that show up in the admin web console.

Please see Logger for details and trouble-shooting steps with Logger.

Rick has some other steps for King0770-Notes#Reinitialize_the_Logger_DB

Main References For zmstat-chart Command

Please see the following:

zmstat-chart CLI Administration Guide

zmstat-chart-config CLI Administration Guide

zmstatctl CLI Administration Guide

Zmstats Wiki

Server Monitoring Wiki

Monitoring Administration Guide

JFreeChart is the project/binary behind the charting tool. You'll find the jar files here [ZCS 5.0.9 example]:

  • /opt/zimbra/lib/jars/jfreechart-1.0.1.jar
  • /opt/zimbra/jetty-6.1.5/common/lib/jfreechart-1.0.1.jar

Issues Being Investigated With zmstat And Other "Charting" Items

I currently have an internal thread going with the dev's about some issues with zmstat and also with attempts of getting the active sessions data from the admin web console to be seen in trends.

I'll just be dumping my notes here and then cleaning them up once I'm done with the internal conversation.

  • Question: (mailboxd: active connections by client protocol) What exactly is this tracking? I'm on a test box with no connections and it has the different threads in the 100's/1000's. Customer was hoping (as was I) that this would be giving data much like is shown in the admin console about user connections. Also, there doesn't seem to be a comparable "active connections" for the web client (soap)?
    • Answer: For the connections issue, it's the number of clients that are currently connected. There's no analog for SOAP because SOAP doesn't have persistent connections. We may be able to log stats for number of SOAP sessions, but that would include noise for cases where the user closes the browser window and the session hasn't timed out yet. If you think this is useful, please file an RFE.
  • Question: (graph time plot) If I run zmstat-chart with the --aggregate-start-at option with something like "08/07/2008 01:00:00" I notice that the graphs don't actually reference "days" at the bottom but still use what looks to be "hours". Is this a bug where the bottom reference of the graph doesn't get adjusted or is the syntax to run zmstat-chart to do this more tricky that I think.
    • Answer: zmstat-chart doesn't support multi-day ranges, it really only supports a single directory with a single day of charts, the aggregate options are for specifying ranges at which to calculate the max(col)/min(col)/avg(col) values. Our usual practice is to generate one set of charts for each day we want to look at; I think it gives us a better look at when peaks occur and how they compare day-to-day (it's much easier to look at them in an overlay fashion).
    • Answer: Seems like a reasonable request to be able to generate charts for multiple days. Please file an RFE if you think this would be useful.
  • Question: How reliable are these numbers are in admin console....
    • Answer: I imagine they should be quite reliable; but HTTP (Web) is stateless, so you can't really determine whether a session is really active or not. I believe multiple sessions appearing for a single user would be the result of reloading or closing and then reopening the browser to log in again.
      • Perhaps it is best to ask the users in question what their usage is like? Is there any concern over the high number of sessions? I don't think it should affect server performance.
  • Question: Could you please explain the following:
    • Mailboxd Mailbox Add Rate (Delivery Rate)
      • Answer: The rate at which messages are being added to the mailbox server, e.g. 1 message being delivered per second is... 1 m/s
    • Mailboxd Mailbox Add Latency (Delivery Speed)
      • Answer: How long it takes on average to add a message to a mailbox (averaged over the period of a minute)
    • Mailboxd Active Connections by Client Protocol- This one does NOT give us counts for web client. Host zcs2.mail.XXXX.xxx: Mailboxd: Active Connections by Client Protocol avg(IMAP) = 169.86 avg(IMAP SSL) = 0.00 avg(POP) = 0.21 avg(POP SSL) = 0.00
      • Answer: It doesn't give counts for web client because the web client does not have persistent connections (being HTTP-based). SOAP requests (used by the Web client) use transient connections that often close after they are used; i.e. if you took the number of "SOAP" connections and compared it to the number of "active" sessions, it'd likely be something like 0-1% of the latter figure.
    • Mailboxd Mailbox Get Count
      • Answer: The number of mailboxes that got opened in the last minute (I don't recall if this counting cache hits or not?)
    • Mailboxd Mailbox Get Latency
      • Answer: How long it takes to open a mailbox, on average (over a minute)
    • Also, we don't get stats for any of the soap parameters:
      • SOAP Invocation Count Summary (Top 10 max)
      • SOAP Average Call Duration AuthRequest
        • Answer: I don't know why this could be; perhaps zmstat-chart-config.xml needs to be regenerated, is /opt/zimbra/zmstat/soap.csv available and does it contain data?

Running zmstat-chart

Confirm it's running:

zmprov gs [mailserver hostname] | grep -i stats
  zimbraServiceEnabled:  stats
  zimbraServiceinstalled: stats

Default location of stat files is:


Example command to run:

mkdir /tmp/stats
zmstat-chart -s /opt/zimbra/zmstat -d /tmp/stats/

Like To Have zmstat-chart Data Integrated With Zimbra

I've made an RFE for this integration:

With Zimbra Jetty
The default Jetty behavior will NOT display directory listing. You'll need a valid html type file in the directory target.
I would recommend the apache solution over this one as you can avoid hitting performance issues this might cause.

Dump some graphing directories in there:

zmstat-chart -s /opt/zimbra/zmstat -d /opt/zimbra/jetty/webapps/zimbra/downloads/zmstat-chart/`date +%F-%H-%M`

You'll see there's the directory and when you go into it - there's your charts.

You can now place this command in your crontab to run on a schedule basis.

Things you'll want to check before deploying:

  1. Place charting directory in a location where space is available and will not create a risk to the mail services if it's full.
  2. Look at the zmstat-chart options to see what other parameters you want to use - especially if it's going in your crontab.
  3. Make sure your following and security guidelines for your environment.

You'll be able to view the data with the following url:

With Zimbra Apache Or Non-Zimbra Server With Apache
Before You Proceed

Things to check or confirm first before deploying:

  • Place your directory root [/opt/zimbra/support in this example] in a location where space is available and will not create a risk to the mail services if it's full.
  • If you'll be using NFS to have a centralized storage point:
    • Your NFS mount point on the Zimbra servers would be /opt/zimbra/support in this example.
    • You'll be exporting /opt/zimbra/support in this example from the NFS server.
    • If this is a non-zimbra server, copy the zimbra entry from a zimbra server's /etc/passwd and /etc/group into the non-zimbra servers passwd and group file. This way, if NFS is also used the UID/GID matches.
  • Apache Directory variable will be /opt/zimbra/support/data in this example.
  • Apache .htpasswd location will be /opt/zimbra/support/.htpasswd in this example, putting it above of the apache Directory variable.
    • Make sure your following the security guidelines for your environment.
  • Look at the zmstat-chart options to see what other parameters you want to use - especially if it's going in your crontab.
Directory Layout

As root:

mdir -p /opt/zimbra/support/data
cd /opt/zimbra/support/data
for i in `/opt/zimbra/bin/zmprov gas`
 mkdir $i

If your not on a ZCS server, you'll be manually creating directories named after the output of zmhostname from each of your ZCS servers.

Now, create subdirectory paths under each zmhsotname directory.

cd /opt/zimbra/support/data/
for i in `ls`
  mkdir $i/debug $i/logs $i/zmstat $i/tops

Set permissions on the directories we made:

chown -R zimbra:zimbra /opt/zimbra/support
chmod -R 755 /opt/zimbra/support

With this structure and with NFS setup, you'll have a common repository that will have a standard path to use on a per server basis. Example :

script-command -PathOption /opt/zimbra/support/data/`zmhostname`/TYPE_OF_DATA/`date +%F-%H-%M`
Apache Configuration

Let's configure apache to show this directory.

  • For ZCS Apache Setup:
vi /opt/zimbra/conf/httpd.conf
** Towards the end, add the following**
# Include zmstat-chart directory
Include /opt/zimbra/httpd/conf/extra/zimbra-support.conf
  • Non-ZCS Server With Apache. Check that there's an existing Include directive that will see our zimbra-support.conf:
vi /etc/httpd/conf/httpd.conf
** Look for something that will allow the following**
** /etc/httpd/conf.d/zimbra-support.conf to be used**
** Your distro might differ on apache paths as well**
** as Include statement for other conf files**
Include conf.d/*.conf

Let's now make the apache conf file for zimbra-support.conf

  • For ZCS Apache Setup:
vi /opt/zimbra/httpd/conf/extra/zimbra-support.conf
Alias /support "/opt/zimbra/support/data"
<Directory "/opt/zimbra/support/data">
  AuthName "Secure Area For Zimbra Support"
  AuthType Basic
  AuthUserFile /opt/zimbra/support/.htpasswd
  require valid-user
  Options Indexes
  IndexOptions FancyIndexing VersionSort
  AllowOverride None
  Order allow,deny
  Allow from all
  • Non-ZCS Server With Apache:
vi /etc/httpd/conf.d/zimbra-support.conf
Alias /support "/opt/zimbra/support/data"
<Directory "/opt/zimbra/support/data">
  AuthName "Secure Area For Zimbra Support"
  AuthType Basic
  AuthUserFile /opt/zimbra/support/.htpasswd
  require valid-user
  Options Indexes
  IndexOptions FancyIndexing VersionSort
  AllowOverride None
  Order allow,deny
  Allow from all

Make sure permissions are set correctly on zimbra-support.conf so apache will use it.

Now let's setup a username and password to use with the .htpasswd file.

cd /opt/zimbra/support/
htpasswd -c .htpasswd zimbrasupport
chmod 644 .htpasswd

Restart apache so the changes take effect:

  • For ZCS Apache Setup:
zmapachectl stop
zmapachectl start
  • Non-ZCS Server With Apache:
httpd restart

Now, let's dump some graphing directories in there:

zmstat-chart -s /opt/zimbra/zmstat -d /opt/zimbra/support/data/`zmhostname`/zmstat/`date +%F-%H-%M`

To now view the charts. Adjust, SERVERHOSTNAME, for your servername.

  • For ZCS Apache Setup:


  • Non-ZCS Server With Apache:


You'll see there's the directory and when you go into it - there's your charts.

You can now place this command in your crontab to run on a schedule basis.

Tweaking zmstat-chart

zmstat-chart also has the option to use a configuration file. The default configuration file is:


Copy this to another location and edit away. Then add the -c /location/to/config/file to use your new configuration.

Default Items Charted

Here's a list of the default items that will be charted with zmstat-chart:

  • Postfix Queue Size
  • convertd CPU time used
  • convertd Resident Memory
  • convertd Processes and Threads
  • Total CPU
  • Process CPU
  • Process Total Memory
  • Process Resident Memory
  • Virtual Memory
  • Context Switches
  • Run/Blocked Process Queue Size
  • Disk Partition Throughput
  • Disk Utilization
  • Disk Throughput
  • Disk IOPs
  • Swap Activity
  • Total file descriptors open
  • SOAP Invocation Count Summary (Top 10 max)
  • SOAP Average Call Duration Summary (Top 10 avg)
  • SOAP Invocation Count GetServerRequest
  • SOAP Invocation Count BackupRequest
  • SOAP Invocation Count GetAllConfigRequest
  • SOAP Invocation Count GetDomainRequest
  • SOAP Invocation Count GetAllDomainsRequest
  • SOAP Invocation Count AuthRequest
  • SOAP Average Call Duration GetServerRequest
  • SOAP Average Call Duration BackupRequest
  • SOAP Average Call Duration GetAllConfigRequest
  • SOAP Average Call Duration GetDomainRequest
  • SOAP Average Call Duration GetAllDomainsRequest
  • SOAP Average Call Duration AuthRequest
  • MySQL Database Connections
  • MySQL InnoDB Buffer Pool Pages
  • MySQL InnoDB Buffer Pool Hit Rate
  • MySQL Tables Open/Opened
  • MySQL Total Slow Queries Count
  • Mailboxd Connection Pool Get Latency
  • Mailboxd Dirty Lucene Index Writers
  • Mailboxd Lucene IndexWriterCache Hitrate
  • Mailboxd Lucene IO
  • Mailboxd LMTP Delivery Throughput
  • Mailboxd LMTP Delivery Rate
  • Mailboxd Mailbox Add Rate (Delivery Rate)
  • Mailboxd Mailbox Add Latency (Delivery Speed)
  • Mailboxd Request Rate by Client Protocol
  • Mailboxd Response Time by Client Protocol
  • Mailboxd Active Connections by Client Protocol
  • Mailboxd Mailbox Get Count
  • Mailboxd Mailbox Get Latency
  • Mailboxd Mailbox Cache Hit Rate
  • Mailboxd Mailbox Item/Blob Cache Hit Rate
  • Mailboxd Garbage Collection Time
  • Mailboxd Garbage Collection Count
  • Mailboxd JVM Heap Used
  • Mailboxd JVM Heap Free
  • Mailboxd JVM Permanent Generation and Code Cache

Getting All User Quota Data With Zmsoap (not zmstat related really)

Moved to Getting_All_Users_Quota_Data

Getting All User Quota Data With Zmprov (not zmstat related really)

Moved to Getting_All_Users_Quota_Data

Third Party Tools (Monitoring & Logging)

FYI - Support For Real Time Counters (snmp,etc.)

This is for those that need to go beyond what zmstat-chart is doing or need to intergrate within a third party monitoring systems.

Please see RFE:

Currently, this RFE has only resolved support for JMX, not SNMP. Customers who need SNMP can use a product like jManage to do the translation from JMX to SNMP.

SNMP And Zimbra

SNMP Related Bugs And RFEs

Please read the following below as they'll have little bits of information that you might need for your customizations / external setup for snmp use against Zimbra. :

SNMP Setup On Zimbra To Notify A Remote Host

Our SNMP support is pretty basic; currently, we only send traps when a service (mta, mailbox, ldap) changes state (stop/start).

First, you'll need net-snmp package install on the zimbra host for the notifications to be sent to a remote host.

  • When you install the net-snmp package, it creates /etc/snmp/snmpd.conf. This file needs to be edited with the correct community string to allow for snmp mibs to be read from remote machines The default value is "public" with the net-snmp package.
    • /opt/zimbra/conf/swatchrc.in is set to use [ perlcode 0 my $snmpargs="-v 2c -c zimbra localhost "; ] for the community string. Adjust this if needed for your corporate snmp environment.
    • Your security policy for your company might require you to review the other options there as well - i.e. limit to read-only.
    • Also, if there is a firewall between the zimbra server and the snmp server host you'll need to open up port 161/UDP.

Then your zimbra host with the zimbra snmp service installed, do the following for a basic default setup:

zmlocalconfig -e snmp_notify=1
zmlocalconfig -e snmp_trap_host=your.host.name
zmswatchctl stop
zmswatchctl start

We watch for something matching /err: Service status change/ and send the trap with:


See other topics below for customizations that might be needed for your snmp environment.

Other reference for Zimbra and SNMP:

Files To Review For SNMP

Look at the contents of the following files:

  • /opt/zimbra/libexec/zmsnmpinit
    • /opt/zimbra/conf/swatchrc.in
      • zmsnmpinit reads swatchrc.in and writes out the file swatchrc for the running configuration
      • /opt/zimbra/conf/swatchrc
    • /opt/zimbra/snmp/share/snmp/snmpd.conf.in which is the SOURCE file to
      • /opt/zimbra/conf/snmpd.conf [see /opt/zimbra/libexec/zmsnmpinit ]
        • The two above are used by zmsnmpinit to generate the /opt/zimbra/conf/swatchrc
  • /opt/zimbra/net-snmp/share/snmp/mibs/zimbra.mib
  • /opt/zimbra/net-snmp/share/snmp/mibs/zimbra_traps.mib
  • /opt/zimbra/log/zmswatch.out
    • Monitor this to see the services when they go up and down successfully send out the email notification for your snmp configuration
Zimbra MIBS

You'll find zimbra.mib and zimbra_traps.mib in the following directory. This listing is mine under 5.0.19 :

[root@mail3 ~]# cd /opt/zimbra/net-snmp/share/snmp/mibs/

[root@mail3 mibs]# ls
AGENTX-MIB.txt                       IPV6-TC.txt                SNMP-USER-BASED-SM-MIB.txt
DISMAN-EVENT-MIB.txt                 IPV6-UDP-MIB.txt           SNMP-USM-AES-MIB.txt
EtherLike-MIB.txt                    NET-SNMP-EXTEND-MIB.txt    SNMPv2-MIB.txt
HCNUM-TC.txt                         NET-SNMP-MIB.txt           SNMPv2-SMI.txt
HOST-RESOURCES-MIB.txt               NET-SNMP-TC.txt            SNMPv2-TC.txt
HOST-RESOURCES-TYPES.txt             NET-SNMP-VACM-MIB.txt      SNMPv2-TM.txt
IANAifType-MIB.txt                   RFC1155-SMI.txt            TCP-MIB.txt
IANA-LANGUAGE-MIB.txt                RFC1213-MIB.txt            TRANSPORT-ADDRESS-MIB.txt
IANA-RTPROTO-MIB.txt                 RFC-1215.txt               UCD-DEMO-MIB.txt
IF-INVERTED-STACK-MIB.txt            RMON-MIB.txt               UCD-DISKIO-MIB.txt
IF-MIB.txt                           SMUX-MIB.txt               UCD-DLMOD-MIB.txt
IP-FORWARD-MIB.txt                   SNMP-FRAMEWORK-MIB.txt     UCD-SNMP-MIB.txt
IP-MIB.txt                           SNMP-MPD-MIB.txt           UDP-MIB.txt
IPV6-ICMP-MIB.txt                    SNMP-NOTIFICATION-MIB.txt  zimbra.mib
IPV6-MIB.txt                         SNMP-PROXY-MIB.txt         zimbra_traps.mib
IPV6-TCP-MIB.txt                     SNMP-TARGET-MIB.txt
What Is Looked For

Take a look at your /opt/zimbra/conf/swatchrc - this is mine under 5.0.19

perlcode 0 my %notifications=();
perlcode 0 $notifications{smtp}="yes";
perlcode 0 $notifications{snmp}="yes";

perlcode 0 my $fr='admin@mail3.zimbra.REMOVED.com';
perlcode 0 my $pwc='admin@mail3.zimbra.REMOVED.com';

perlcode 0 my $snmpargs="-v 2c -c zimbra localhost ''";
perlcode 0 my $snmptrap="/opt/zimbra/snmp/bin/snmptrap $snmpargs";
perlcode 0 my $snmpsvctrap="ZIMBRA-TRAP-MIB::zmServiceStatusTrap";
perlcode 0 my $snmpsvcname="ZIMBRA-MIB::zmServiceName";
perlcode 0 my $snmpsvcstatus="ZIMBRA-MIB::zmServiceStatus";

perlcode 0 my %statuses=('started'=>1,'stopped'=>0);

perlcode 0 my $hostname="mail3.zimbra.homeunix.com";

perlcode 0 sub donotify {   my %args = (@_); if ($args{HOST} eq "localhost") {$args{HOST}=$hostname;}; 
 if ($notifications{smtp}) { dosmtp(%args) if $args{SERVICE}; dodisksmtp(%args) if $args{DISK};}; 
 if ($notifications{snmp}) {dosnmp(%args);};  }

perlcode 0 sub dosmtp {   my %args = (@_);  print "SMTP notification: $args{MESSAGE}\n"; 
 open (FOO, "|/opt/zimbra/postfix/sbin/sendmail -Am -t"); 
 print FOO "To: $pwc\nFrom: $fr\nSubject: Service $args{SERVICE} $args{STATUS} on $args{HOST}\n\n$args{MESSAGE}\n";
 close FOO; }

perlcode 0 sub dodisksmtp {   my %args = (@_);  print "SMTP notification: $args{MESSAGE}\n"; 
 open (FOO, "|/opt/zimbra/postfix/sbin/sendmail -Am -t"); 
 print FOO "To: $pwc\nFrom: $fr\nSubject: Disk $args{DISK} at $args{UTIL}\% on $args{HOST}\n\n$args{MESSAGE}\n"; 
 close FOO; } 

perlcode 0 sub dosnmp {   my %args = (@_); print "SNMP notification: $args{MESSAGE}\n"; 
 `$snmptrap $snmpsvctrap $snmpsvcname s $args{SERVICE} $snmpsvcstatus i $statuses{$args{STATUS}}`; }

ignore /DEBUG/

watchfor /err: Service status change: (\S+) (.*) changed from stopped to running/ 
	donotify SERVICE=$2,STATUS=started,HOST=$1
watchfor /err: Service status change: (\S+) (.*) changed from running to stopped/ 
	donotify SERVICE=$2,STATUS=stopped,HOST=$1

watchfor /err: Disk warning: (\S+) (\S+) at (\d+)/ 
        donotify DISK=$2,UTIL=$3,HOST=$1
watchfor /crit: Disk warning: (\S+) (\S+) at (\d+)/ 
        donotify DISK=$2,UTIL=$3,HOST=$1
Enhanced MIB Files For HP OpenView

I've created an RFE for this:

Zimbra does not provide "enhanced" mib files" at this time. Thresholds can be set by the customer within their individual monitoring system. Zimbra is alerting on is service up or service down, see the other information above in Ajcody-Logging#SNMP_And_Zimbra .

Some Choices

Charting & Graphing The Data
Montoring Software

Nagios On Zimbra

This is a really rough draft for ideas I have in background. Shouldn't be used by anyone.

Configure Nagios to run on single server Zimbra box - Centos 5.x

Configure yum with repo and install nagios

vi /etc/yum.repos.d/Dag.repo
yum update
yum install nagios nagios-plugins nagios-devel nagios-plugins-nrpe

Move nagios.conf http file into main zimbra directory.

cp /etc/httpd/conf.d/nagios.conf /opt/zimbra/httpd/conf/extra/

Setup nagios to run as zimbra

vi /etc/nagios/nagios.cfg
**Change nagios user to zimbra**

Change ownership of directories from nagios to zimbra.

chown -R 500:500 /var/log/nagios/
chown -R 500:500 /etc/nagios/
chown -R 500:500 /usr/share/nagios/

Configure authentication within Nagios

vi /etc/nagios/nagios.cfg

Set up httpasswd's for the accounts for Nagios

htpasswd -c /etc/nagios/htpasswd.users nagiosadmin
htpasswd /etc/nagios/htpasswd.users guest

Configure Zimbra's http/apache to use nagios http config file

vi /opt/zimbra/conf/httpd.conf
**Add the following towards bottom**
# Include Nagios
Include /opt/zimbra/httpd/conf/extra/nagios.conf

Starting nagios is done as root

/etc/init.d/nagios start

Restarting apache for nagios issues would be done with (as zimbra)

zmapachectl stop
zmapachectl start

The webpage address to view Nagios will be like this:


Use the rest of this how-to to configure it now: http://wiki.centos.org/HowTos/Nagios

MRTG - SNMP On Zimbra

This is a really rough draft for ideas I have in background. Shouldn't be used by anyone.

Configure yum with repo and install mrtg, net-snmp, net-snmp-utils

vi /etc/yum.repos.d/Dag.repo
yum update
yum instal mrtg net-snmp net-snmp-utils

Follow some how-to on setting up the basics.

Create a http config:

vi /opt/zimbra/httpd/conf/extra/mrtg.conf
Alias /mrtg "/opt/zimbra/mrtg"
<Directory "/opt/zimbra/mrtg">
#  SSLRequireSSL
  Options None
  AllowOverride None
  Order allow,deny
  Allow from all
#  Order deny,allow
#  Deny from all
#  Allow from

Add mrtg to http configuration within zimbra:

vi /opt/zimbra/conf/httpd.conf
# Include Mrtg
Include /opt/zimbra/httpd/conf/extra/mrtg.conf

Restart apache:

zmapachectl stop
zmapachectl start

Create directory to hold mrtg data:

mkdir /opt/zimbra/mrtg

Address will be something like:


Mailq Pointing To Right Binary

# ls -la /usr/bin/mailq
 lrwxrwxrwx 1 root root 27 Sep  3 17:00 /usr/bin/mailq -> /etc/alternatives/mta-mailq
# ls -la /etc/alternatives/mta-mailq
 lrwxrwxrwx 1 root root 23 Apr  1 10:17 /etc/alternatives/mta-mailq -> /usr/bin/mailq.sendmail
# rm /usr/bin/mailq
# ln -s /opt/zimbra/postfix/sbin/mailq /usr/bin/mailq
# mailq
 Mail queue is empty

Web Client Logging

Active Sessions

Please see Zmsoap#Active_Server_Sessions_With_DumpSessionsRequest

Debug (SOAP) via Browser

See http://wiki.zimbra.com/index.php?title=Web_Client_URL_Tricks&redirect=no

Admins To View Client Issues

Within the admin console, you can view users mail.

  • Goto accounts and highlight the user having the problem.
  • Click on the View Mail button above that frame.
  • Then goto the url field of that new window and modify it to look like this [replace mailserver with yours]:
  • Hit your return key to cause the browser to reload.
    • If you get warning about pop-up, accept it.
    • If the debug window doesn't show, just mouse in the url field and hit the return key again. It should now pop up.

User Management Topics

   KB 2439        Last updated on 2008-07-16  

(0 votes)
24px ‎  - This is Zeta Alliance Certified Documentation. The content has been tested by the Community.

Actual User Management Topics Homepage

Please see Ajcody-User-Management-Topics

Resetting A User's Account From CLI

Resetting A Password

Standard Method

SetPassword [sp] from zmprov:

zmprov sp joe@domain.com test321

Resetting Users Auth Session - Force Disconnect

Please See First - In Case Of Compromised Accounts / Spammers

Note - Restarting the mta services will be important once you reset the password/s or lock the account. It's required to ensure the active connections will be closed and any existing auth tokens no longer are valid. See:

Changing the Users Password To Expire Session

See Resetting A Password Via CLI or change it via the admin console.

Prior To 605 - Use CLI To Change zimbraAuthTokenValidityValue To Expire The Session

Change the zimbraAuthTokenValidityValue to a small time value:

su - zimbra
zmprov ma <accountname> zimbraAuthTokenValidityValue 1
zmprov fc account <accountname>

This value gets stored in the auth token and compared on every request. Changing it will invalidate all outstanding auth tokens.

8.7.6+ invalidate sessions by removing zimbraAuthTokens

This may be helpful in case you do no want to change zimbraAuthTokenValidityValue or changing zimbraAuthTokenValidityValue does not log you out.

To clear or reset all auth token values we need to enter token data in a particular format like "1689192272|1548369012160|8.8.15_GA_3890".

These are the steps to clear the auth tokens from an account. 1). First check few stored token for the account.

     zmprov ga USERNAME@DOMAIN.COM zimbraAuthTokens | head

2). Now pick anyone token value and set it with below command, with this step only one token will be set and others will be removed.

     zmprov -l ma USERNAME@DOMAIN.COM zimbraAuthTokens '1689192272|1548369012160|8.8.15_GA_3890'

3). Flush the account cache at the end.

     zmprov fc account USERNAME@DOMAIN.COM

All sessions of USERNAME@DOMAIN.COM are now ended.

6.0.5+ You Have Admin Console Option

In the admin console, under the Manage Accounts window you can right click on the user name and choose "Expire Sessions".

User , Mailbox ID's, And Who Is What

ZimbraID [UserID] is system wide.

MailboxID is per server store.

To get the ZimbraID:

$ zmprov ga user@domain.com | grep -i zimbraid
zimbraId: aeca260b-6faf-4cfe-b407-7673748aabf4
zimbraIdentityMaxNumEntries: 20

To get the MailboxID, get on the appropriate mailserver and:

zmprov gmi user@domain.com
mailboxId: 3
quotaUsed: 251512

or globally:

/opt/zimbra/bin/mysql -e "use zimbra; select id from mailbox where account_id = 'UserID HERE including the leading 0'"

Other details can be found here:


Account & Domain Summary

Run zmaccts

Here's what it would return:

su - zimbra
[zimbra@mail3 ~]$ zmaccts
           account                          status             created       last logon
------------------------------------   -----------     ---------------  ---------------
admin@mail3.internal.domain.com           active      05/06/08 18:46   07/08/08 09:56
ajcody@mail3.internal.domain.com          active      05/06/08 20:43   06/23/08 15:48
ajcody2@mail3.internal.domain.com         active      05/28/08 11:48   06/30/08 17:44
forward@mail3.internal.domain.com         active      05/06/08 21:06   05/29/08 17:24
ham.bidiob2mm@mail3.internal.domain.com   active      05/06/08 18:47            never
spam.rormmtcyy@mail3.internal.domain.com  active      05/06/08 18:47            never
wiki@mail3.internal.domain.com            active      05/06/08 18:46            never
           account                        status             created       last logon
------------------------------------   -----------     ---------------  ---------------
secondary@secondary.internal.domain.com   active      06/23/08 15:26   06/23/08 15:27
wiki@secondary.internal.domain.com        active      06/23/08 15:25            never
                                domain summary
    domain                  active    closed    locked    maintenance     total
-----------------------   --------  --------  --------  -------------  --------
mail3.internal.domain          7         0         0              0         7
secondary.internal.domain          2         0         0              0         2

Last Logon comes from the variable zimbraLastLogonTimestamp . This is used to update the "Last Login Time" column in the admin web console as well. It also shows up with [ zmprov ga user@domain ]. Login's based upon session type would only be found in either audit.log or the mailbox.log files. It should have a reference to the user id and the session type for the login [ pop, imap, etc. ].

RFE To Expand zmaccts Output And Options

Please see the following RFE I made:

Zmmailbox Stuff

Shares And Permissions

RFE's And Bugs To Review

Please see these RFE's first:

Some other's to look at:

To See All Folders For A User

Do the following for the user:

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@DOMAIN gaf
        Id  View      Unread   Msg Count  Path
----------  ----  ----------  ----------  ----------
         1  conv           0           0  /
        16  docu           0           2  /Briefcase
        10  appo           0           1  /Calendar
        14  mess           0           0  /Chats
         7  cont           0           0  /Contacts
         6  mess           0           0  /Drafts
        13  cont           0           9  /Emailed Contacts
         2  mess           0          11  /Inbox
         4  mess           0           0  /Junk
       344  mess           0           0  /Junk E-mail
        12  wiki           0           0  /Notebook
       302  appo           0           0  /Restored
         5  mess           0          15  /Sent
       420  mess           0           0  /Share
       421  mess           0           0  /Share/Share1
       422  mess           0           0  /Share/Share1/Share1-1
       423  mess           0           0  /Share/Share2
       424  mess           0           0  /Share/Share2/Share2-1
        15  task           0           2  /Tasks
         3  conv           0           0  /Trash

To See All Shares And Perms On A Users Folders

Do the following for the user [ I'm cutting some of the output to keep it short ]:

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@DOMAIN gaf -v
 "id": "1",
 "name": "USER_ROOT",
 "path": "/",
 "parentId": "11",
 "flags": null,
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 0,
 "view": "conversation",
 "url": null,
 "effectivePermissions": null,
 "children": [
 "id": "5",
 "name": "Sent",
 "path": "/Sent",
 "parentId": "1",
 "flags": null,
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 15,
 "view": "message",
 "url": null,
 "effectivePermissions": null
 "id": "420",
 "name": "Share",
 "path": "/Share",
 "parentId": "1",
 "flags": "i",
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 0,
 "view": "message",
 "url": null,
 "effectivePermissions": null,
 "grants": [
 "type": "usr",
 "name": "ajcody2@mail3.internal.domain.com",
 "id": "88fd808e-a526-419d-9eda-ad50100d23b6",
 "permissions": "rwidx",
 "args": null
 "type": "all",
 "name": null,
 "id": null,
 "permissions": "rwx",
 "args": null
 "children": [
 "id": "421",
 "name": "Share1",
 "path": "/Share/Share1",
 "parentId": "420",
 "flags": "i",
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 0,
 "view": "message",
 "url": null,
 "effectivePermissions": null,
 "grants": [
 "type": "usr",
 "name": "ajcody2@mail3.internal.domain.com",
 "id": "88fd808e-a526-419d-9eda-ad50100d23b6",
 "permissions": "rwidx",
 "args": null
 "type": "usr",
 "name": "admin@mail3.internal.domain.com",
 "id": "5ab13330-2e9b-4a45-9b30-de2c70858265",
 "permissions": "rwidx",
 "args": null
 "children": [
 "id": "422",
 "name": "Share1-1",
 "path": "/Share/Share1/Share1-1",
 "parentId": "421",
 "flags": null,
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 0,
 "view": "message",
 "url": null,
 "effectivePermissions": null
 "id": "423",
 "name": "Share2",
 "path": "/Share/Share2",
 "parentId": "420",
 "flags": null,
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 0,
 "view": "message",
 "url": null,
 "effectivePermissions": null,
 "children": [
 "id": "424",
 "name": "Share2-1",
 "path": "/Share/Share2/Share2-1",
 "parentId": "423",
 "flags": null,
 "color": "defaultColor",
 "unreadCount": 0,
 "messageCount": 0,
 "view": "message",
 "url": null,
 "effectivePermissions": null

Remove All Shares

RFE I filed for zmmailbox to have options for this and "recursive".

Script To Remove All Shares

Here's a script I wrote. Remove the echo statements to actually run the commands.

GETPERM="zmmailbox -z -m $USER gfg $SHARE"
MODPERM="zmmailbox -z -m $USER mfg $SHARE"

$GETPERM | egrep -i 'all|guest|public|accoun|domain|group' | gawk '{print $2 " " $3}' | while read SHAREPERM
TYPE=`echo $SHAREPERM|awk '{print $1}'`
DISPLAY=`echo $SHAREPERM|awk '{print $2}'`

case $TYPE in
        accoun) echo $MODPERM account $DISPLAY $NEWPERM
        all) echo $MODPERM $TYPE $NEWPERM

Ouput of an example:

[zimbra@mail3 ~]$  zmmailbox -z -m ajcody@mail3.internal.domain.com gfg /Shared
Permissions    Type  Display
-----------  ------  -------
          r     all
          r   guest  ajcody@domain.com
          r  accoun  admin@mail3.internal.domain.com
          r   group  mydl@mail3.internal.domain.com
          r  domain  mail3.internal.domain.com
[zimbra@mail3 ~]$ /tmp/remove-share.sh
zmmailbox -z -m ajcody@mail3.internal.domain.com mfg /Shared all none
zmmailbox -z -m ajcody@mail3.internal.domain.com mfg /Shared guest ajcody@domain.com none
zmmailbox -z -m ajcody@mail3.internal.domain.com mfg /Shared account admin@mail3.internal.domain.com none
zmmailbox -z -m ajcody@mail3.internal.domain.com mfg /Shared group mydl@mail3.internal.domain.com none
zmmailbox -z -m ajcody@mail3.internal.domain.com mfg /Shared domain mail3.internal.domain.com none

I then removed the echo statements:

[zimbra@mail3 ~]$ vi /tmp/remove-share.sh
[zimbra@mail3 ~]$ /tmp/remove-share.sh
[zimbra@mail3 ~]$  zmmailbox -z -m ajcody@mail3.internal.domain.com gfg /Shared
Permissions    Type  Display
-----------  ------  -------
[zimbra@mail3 ~]$
User Contributed Perl Script To Remove All Shares

Please TEST this on a test box or a test account before running against a production situation. ZCS version change and commands might act different. Also note, this is a user contributed script and not one from Zimbra developers or the support staff. Also - the wiki formatting might throw of the script and could require you to fix before it runs correctly.

Script is called - zmshares - and should be named such.

#!/usr/bin/env perl
# This program was written by Pablo Garaitonandia on Nov. 26 2012.
# This program is for viewing and deleting all the shares that a user 
# may have in the event that removing the many shares a user has is 
# time consuming.
# This was written on a system running Zimbra 7.2.0, RHEL 5.8, with perl v5.8.8

use strict;
use warnings;
use Getopt::Long;

my $id=getpwuid($<);
my $help=0;
my $user_id=0;
my $option=0;
my @shares;
sub view_share;
sub del_share;

chomp $id;
if ($id ne "zimbra") {
	print STDERR "Error: must be run as zimbra user\n";
	exit (1);

        'h|help' => \$help,
        'u|uid=s' => \$user_id,
	'o|option=s'=> \$option, ) or die "Incorrect usage!\n";

# Check for usage, definition, and correct argument types
if ((defined ($user_id) && ($user_id =~ /([a-z0-9]+@[a-z.]+\.[a-z.]+)/gi)) 
	&& (defined ($option) && (($option eq "delete") || ($option eq "view")))) {
		print "\n$option: shares for $user_id \n\n";
		} elsif ($help) {
		} else {

if ($option eq "view"){ view_share();}
if ($option eq "delete"){ del_share();}

sub view_share {
	open(VIEW, "/opt/zimbra/bin/zmprov getShareInfo $user_id |");	
	print <VIEW>;

sub del_share {
	open(SHARES, "zmprov getShareInfo $user_id |awk '{print substr(\$0,70,6) ,substr(\$0,131,36), substr(\$0,168,15)}' | awk 'NR>2' |");
	@shares = <SHARES>;
	if (!(@shares)){
		print "EXITING: User has no shares to delete.  \n\n";
		 exit (1);
	foreach my $share (@shares){
		my @line = split(/\s+/, $share);
		if (defined ($line[2])){
			print "zmmailbox -z -m $user_id  mfg $line[0] account $line[1] none\n";
			system("/opt/zimbra/bin/zmmailbox -z -m $user_id  mfg $line[0] account $line[1] none") == 0
				or die "Command Failed";
			} else {
			print "zmmailbox -z -m $user_id  mfg $line[0] account \"\" none\n";
			system("zmmailbox -z -m $user_id  mfg $line[0] account \"\" none") == 0
				or die "Command Failed";

sub usage {

        my ($msg) = (@_);

        $msg && print STDERR "\nINCORRECT USAGE: $msg\n";
        print STDERR <<USAGE;

  zmshares -u username\@domain -o (delete|view)

  -u: (user\@domain)  The full user id with domain for user. 
  -o: (delete|view) Delete or view ALL shares for the user

        exit (1);


Setting Up A Share - CLI

I've yet to test these against all items (resources) listed in bug 25740 and work as expected.

To see current perms

zmmailbox -z -m faxfinder@example.com gfg /Inbox

To modify perms:

  • r = read
  • w = write
  • i = insert
  • d = delete
  • x = accept/decline invites
  • a = administer
zmmailbox -z -m faxfinder@example.com mfg /Inbox account user@example.com rwidx

To confirm perms are set:

zmmailbox -z -m faxfinder@example.com gfg /Inbox

To mount "folder" into a user account that was given permission:

zmmailbox -z -m user@example.com cm --view message "/Incoming_Faxes" faxfinder@example.com /Inbox

To confirm folder is mounted:

zmmailbox -z -m user@example.com gaf

Additions notes/options see:

zmmailbox help folder 

For mfg it shows it can take the below as a target:

  • account {name}
  • group {name} *This could be a DL?*
  • domain {name}
  • all
  • public
  • guest

Scripting note to do this with multiple users:

  • zmmailbox cm could use the zmprov gaa to provide a list of all accounts, this would include system & archive (if exist) accounts though.

How To Turn Off Sharing

You can enable / disable sharing from admin console:

- Admin console --> class of service --> select the CoS (eg default) --> features --> general features --> check/uncheck 'Sharing' option

Alternatively, this can be achieved by having the following CoS attribute either 'TRUE' or 'FALSE', from command line: zimbraFeatureSharingEnabled

Searches With zmmailbox

Special Note If Your Search String Needs Spaces

Here is an example using the correct format to include required spaces to have your search do what you want. For instance, many shared folders will end up using, by default, spaces in the folder name.

$ zmmailbox -z -m ajcody@`zmhostname` gaf | grep appo
        10  appo           0           0  /Calendar
       263  appo           0           2  /Large Share's Calendar (large-share@mail71.DOMAIN.com:10)

$ zmmailbox -z -m ajcody@`zmhostname` s -t appo in:"\"Large Share's Calendar"\"
num: 2, more: false

                                         Id  Type   From        Subject               Date
   ----------------------------------------  ----   ----------  --------------------- ------
1. 799efb72-2e6b-400a-8881-c5f9d7c282b1:265  appo   <na>        Test On Thu           10/28/10 00:02
2. 799efb72-2e6b-400a-8881-c5f9d7c282b1:263  appo   <na>        test for friday       10/28/10 00:02

Note, the "\"Text1 Text2"\" is for a [s option] search string query, when querying for the folder name with other zmmailbox options - normal quoting works. For example:

$ zmmailbox -z -m ajcody@`zmhostname` gfg "Large Share's Calendar"  
Permissions      Type  Display
-----------  --------  -------
     rwidxa   account  ajcody@mail71.DOMAIN.com

Search For Messages And Then Delete Them

Here's some examples to grab the message id's from a search and then put them in a variable to use for the delete command.

Other reference: King0770-Notes#Removing_Messages_with_Zmmailbox_based_on_the_Subject

Note - Crossmailbox Search And Delete Is Currently An RFE

See the following :

First - Default Search Returns Only 25 Results

From zmmailbox [help search] & zmmailboxsearch

--limit (optional)
Sets the limit for the number of results returned. The default is 25.
Example Search With A From And To Date - Multiple Variable Search

This allows you to restrict your search in-between a date range.

zmmailbox -z -m user@domain.com s -t message -l 999 "before:6/15/2011 and after:6/9/2011"

Note - If your trying to do this for a tgz export, please see the following :

Example Search With To Field
[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "To: Adam"
num: 4, more: false

     Id  Type   From                  Subject                                             Date
   ----  ----   --------------------  --------------------------------------------------  --------------
1.  269  mess   Adam                  Re: 8-7-08 11:37 AM to both outside accounts        08/07/08 11:57
2.  268  mess   Adam                  Re: 8-7-08 11:37 AM to both outside accounts        08/07/08 11:39
3.  266  mess   Adam                  Re: 8-7-08 11:37 AM to both outside accounts        08/07/08 11:38
4.  263  mess   Adam                  Re: test on 8-7-08 to zimbra account                08/07/08 11:37

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "To: Adam" |awk '{ if (NR!=1) {print}}'| grep mess | awk '{ print $2 "," }' | tr -d '\n'


[zimbra@mail3 ~]$ message=`zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "To: Adam" |awk '{ if (NR!=1) {print}}'| grep mess | awk '{ print $2 "," }' | tr -d '\n'`

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com dm `echo $message`

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "To: Adam"
num: 0, more: false
Example Search With From Field
[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "From: Adam"
num: 8, more: false

     Id  Type   From                  Subject                                             Date
   ----  ----   --------------------  --------------------------------------------------  --------------
1.  464  mess   Adam                  test 3                                              10/02/08 11:43
2.  463  mess   Adam                  test  2                                             10/02/08 11:43
3.  462  mess   Adam                  test  1                                             10/02/08 11:43
4.  461  mess   Adam                  test                                                09/29/08 16:18
5.  460  mess   Adam                  test for mailbox log                                09/29/08 16:17
6.  265  mess   Adam                  8-7-08 11:37 AM to both outside accounts            08/07/08 11:38
7.  261  mess   Adam                  test on 8-7-08 to zimbra account                    08/07/08 11:36
8.  257  mess   Adam                  test from zimbra on 8-7-08                          08/07/08 11:27

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "From: Adam" |awk '{ if (NR!=1) {print}}'| grep mess | awk '{ print $2 "," }' | tr -d '\n'


[zimbra@mail3 ~]$ message=`zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "From: Adam" |awk '{ if (NR!=1) {print}}'| grep mess | awk '{ print $2 "," }' | tr -d '\n'`

[zimbra@mail3 ~]$ echo $message


[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com dm `echo $message`

[zimbra@mail3 ~]$ zmmailbox -z -m ajcody@mail3.internal.DOMAIN.com s -t message "From: Adam"
num: 0, more: false

[zimbra@mail3 ~]$

More Search Possibilities

Please see [Search Tips]

Export & Import Of Users Data In TGZ Format

Please see Ajcody-Migration-Notes#ZCS_User_to_Another_ZCS_Server_-_With_Rest_.26_TGZ

Seeing What & Where Of A Message ID

If your need to figure out what the actual email/message is from a logging event.

For example, log shows:

 2009-03-03 22:04:58,969 INFO [btpool0-5532] [name=USER@DOMAIN.com;mid=8;ip=;ua=ZimbraWebClient - IE6
(Win)/5.0.11_GA_2695.UBUNTU8_64;] mailop - moving Message (id=10955) to Folder Trash (id=3) 

To see the details of the message, do the following:

zmmailbox -z -m USER@DOMAIN gm 10955
Id: 10955
Conversation-Id: 11155
Folder: /Trash
Subject: FW: How are you doing?
From: User External <USER@DOMAIN.com>

Message Count Mismatches

Message Count Via zmprov

To see a listing of message count in folders, replace USER@DOMAIN w/ user:

zmmailbox -z -m USER@DOMAIN gaf

You can also do something like this:

zmmailbox -z -m USER@DOMAIN s -t mess in:"FOLDER_IN_QUESTION"

If the folder has spaces, use the following format : "\"Large Share's Calendar"\"

zmprov rmc RecalculateMailboxCounts

From the zmprov help for rmc:

RecalculateMailboxCounts  rmc  {name@domain|id}
  When unread message count and quota usage are out of sync with the data 
  in the mailbox, use this command to immediately recalculate the mailbox 
  quota usage and unread messages count.

  Important: Recalculating mailbox quota usage and message count should be 
  schedule to run in off peak hours and used on one mailbox at a time. 

  $zmprov rmc user@domain

Users should log into a new ZWC session after this was done.

If User Is Using IMAP Client

We have some bugs/rfe's in regards to how various IMAP clients operate with their delete/purge and it's impact on the our message counting.

Here's a recent one:

One work around was by configuring the IMAP client to move messages to a Trash/Deleted Items folder [if available] and to delete/purge messages immediately or upon sign off.

Check The Message Blobs On The File System

This is more of a sanity check, confirming the user does have what you would estimate for message blobs on the file system under their message store path.

See: Ajcody-Mysql-Topics#How_To_Locate_Users_Mailstore_and_Message_Store_Directory

You might also see "No Such Blob" messages in the ZWC client and the mailbox.log file.

See: Ajcody-Notes-No-Such-Blob

Make Sure Your Not Auto-purging Messages

These are set at the global or server level.

zmprov gacf | egrep "zimbraMailPurgeSleepInterval|zimbraMailTrashLifetime|\

zmprov gs server.domain.com | egrep "zimbraMailPurgeSleepInterval|\

These at the user level:

zmprov ga user@domain | egrep "zimbraPrefInboxReadLifetime|zimbraPrefInboxUnreadLifetime|\


Managing Legal Requests for Information


The ZCS legal intercept feature is used to obtain copies of email messages that are sent, received, or saved as drafts from targeted accounts and send these message to a designated “shadow” email address. Legal Intercept can be configured to send the complete content of the message or to send only the header information. When a targeted account sends, receives, or saves a draft message, an intercept message is automatically created to forward copies of the messages as attachments to the specified email address.

Please see:

Persona, Identities, Send As, Send On Behalf Of Issues

For ZCS 8 And Above You Must Grant ACL Rights For sendAs and sendAsDistList for internal users

This section below only applies to versions ZCS 6 and ZCS 7. For ZCS 8 and above, the zimbraAllowFromAddress variable only is valid for external accounts and can NOT be used for internal users or ZCS distribution lists [DL's]. Please see the following for ZCS 8+

CLI Commands To Manage Persona, Identities, External Account

The following should provide you with the necessary commands to manage these user configurations:

 zmprov help command| grep -i data
 createDataSource(cds) {name@domain} {ds-type} {ds-name} zimbraDataSourceEnabled {TRUE|FALSE} zimbraDataSourceFolderId {folder-id} [attr1 value1 [attr2 value2...]]
 deleteDataSource(dds) {name@domain|id} {ds-name|ds-id}
 getDataSources(gds) {name@domain|id} [arg1 [arg2...]]
 modifyDataSource(mds) {name@domain|id} {ds-name|ds-id} [attr1 value1 [attr2 value2...]]
 zmprov help command| grep -i identit
 createIdentity(cid) {name@domain} {identity-name} [attr1 value1 [attr2 value2...]]
 deleteIdentity(did) {name@domain|id} {identity-name}
 getIdentities(gid) {name@domain|id} [arg1 [arg...]]
 modifyIdentity(mid) {name@domain|id} {identity-name} [attr1 value1 [attr2 value2...]]

Bugs And RFE's To Look At

Send As Issues

On Behalf Of Issues

Persona Setup With Send As [zimbraAllowFromAddress] Rights Rather Than On Behalf Of

This section below only applies to versions ZCS 6 and ZCS 7. For ZCS 8 and above, the zimbraAllowFromAddress variable only is valid for external accounts and can NOT be used for internal users or ZCS distribution lists [DL's]. Please see the following for ZCS 8+

Using A DL - Mailing List - As Your Shared Email Address

This was tested against ZCS 6.0.8p1 .

Attribute descriptions - 608 :

zimbra-attrs.xml:<attr id="427" name="zimbraAllowAnyFromAddress" type="boolean" 
   cardinality="single" optionalIn="account,cos" flags="accountInfo,accountInherited">

zimbra-attrs.xml:<attr id="428" name="zimbraAllowFromAddress" type="email" max="256" 
   cardinality="multi" optionalIn="account" flags="accountInfo,domainAdminModifiable">
  • First, created a test user account:
    • ajcody@rr608.zimbra.DOMAIN.com
      • In the admin web console, under the users preferences tab :
        • Sending Mail > checked  : "Allow sending email from any address"
          • zmprov ma ajcody@rr608.zimbra.DOMAIN.com zimbraAllowAnyFromAddress TRUE
          • Note, this could be setup in a COS as well and then assign the users you want to that COS
          • If this is to permissive, because it does allow the user to send as anybody, then you'll want to do this instead:
            • zmprov ma ajcody@rr608.zimbra.DOMAIN.com zimbraAllowAnyFromAddress FALSE
            • zmprov ma ajcody@rr608.zimbra.DOMAIN.com zimbraAllowFromAddress personal-dl@rr608.zimbra.DOMAIN.com
              • Note - bug alert.
                • Testing shown that you could still have a persona setup for a particular address that wasn't set for the zimbraAllowFromAddress variable and zimbraAllowAnyFromAddress is set as FALSE. You'll be able to select it when composing a message and the message is sent with no error. But, what happens is the email is delivered to the recipient with your primary account details rather than the persona's.
  • If your only using a DL for the mail traffic, you would:
    • Create a new DL :
      • persona-dl@rr608.zimbra.DOMAIN.com
        • checked "Can receive email"
        • Added a user/s to the DL:
          • ajcody@rr608.zimbra.DOMAIN.com
  • Now, once that is done we can setup the persona for our "test user" - ajcody. Login as testuser
    • Create a Folder called "Persona DL" and then a filter rule to move all emails with persona-dl@rr608.zimbra.DOMAIN.com to the "Persona DL" folder.
      • Under the users perferences, Mail > Accounts > Add Persona button:
        • Persona Name : Persona DL
          • From : Persona DL # personal-dl@rr608.zimbra.DOMAIN.com
          • Reply-To : Persona DL # personal-dl@rr608.zimbra.DOMAIN.com
          • Use this persona:
          • check "when replying or forwarding messages sent to: Persona DL # personal-dl@rr608.zimbra.DOMAIN.com
          • check "when replying or forwarding messages in folder(s) : Personal DL
  • Things to note when using persona
    • A new message in the "From" section will give a drop down for your persona choice.
    • It's best to create a mail filter rule to put related messages for the persona account into a folder and then in the persona choose the option about using the persona as the default when replying to messages in that folder.

Using A Shared Mailbox As Your Shared Email Address

This section below only applies to versions ZCS 6 and ZCS 7. For ZCS 8 and above, the zimbraAllowFromAddress variable only is valid for external accounts and can NOT be used for internal users or ZCS distribution lists [DL's]. Please see the following for ZCS 8+

The below how-to was tested against ZCS 6.0.8p1 .
  • First, created a test user account:
    • ajcody@rr608.zimbra.DOMAIN.com
      • In the admin web console, under the users preferences tab :
        • Sending Mail > checked  : "Allow sending email from any address"
          • zmprov ma ajcody@rr608.zimbra.DOMAIN.com zimbraAllowAnyFromAddress TRUE
          • Note, this could be setup in a COS as well and then assign the users you want to that COS
          • If this is to permissive, because it does allow the user to send as anybody, then you'll want to do this instead:
            • zmprov ma ajcody@rr608.zimbra.DOMAIN.com zimbraAllowAnyFromAddress FALSE
            • zmprov ma ajcody@rr608.zimbra.DOMAIN.com zimbraAllowFromAddress personal-source@rr608.zimbra.DOMAIN.com
              • Note - bug alert.
                • Testing shown that you could still have a persona setup for a particular address that wasn't set for the zimbraAllowFromAddress variable and zimbraAllowAnyFromAddress is set as FALSE. You'll be able to select it when composing a message and the message is sent with no error. But, what happens is the email is delivered to the recipient with your primary account details rather than the persona's.
  • If I was only using a "shared mailbox" for the mail traffic, I would:
    • First create a DL that will have the user accounts you want to share this 'new' mailbox [Inbox]:
      • Create a new DL:
        • persona-share@rr608.zimbra.DOMAIN.com
          • checked "Can receive email"
          • Added a user to the DL:
            • ajcody@rr608.zimbra.DOMAIN.com
  • The create a new account/mailbox that others will share:
    • persona-source@rr608.zimbra.DOMAIN.com
      • From the 'admin console', do "View Mail" on the new account
        • Share the Inbox to the DL : persona-share@rr608.zimbra.DOMAIN.com w/ Manager or Admin Rights
  • Log back into the 'test user' acocunt - ajcody@rr608.zimbra.DOMAIN.com
    • Accept the share and confirm you see the "Inbox" from the "persona-source" account.
      • Then, under the users perferences, Mail > Accounts > Add Persona button::
        • Persona Name : Persona Source
          • From : Persona Source # persona-source@rr608.zimbra.DOMAIN.com
          • Reply-To : Persona Source # persona-source@rr608.zimbra.DOMAIN.com
          • Use this persona:
          • check "when replying or forwarding messages sent to: persona-source@rr608.zimbra.DOMAIN.com
          • check "when replying or forwarding messages in folder(s) : Persona Source's Inbox
  • Things to note when using persona
    • A new message in the "From" section will give a drop down for your persona choice.
    • It's best to create a mail filter rule to put related messages for the persona account into a folder and then in the persona choose the option about using the persona as the default when replying to messages in that folder.
    • Need An RFE/BUG Report? - When you have a shared mailbox folder, the 'normal' operation when replying to messages from that folder is to send them "on behalf of". You don't want this option, since your wanting to use the persona rules. You might need to "uncheck" the box under the new message that says:
      • uncheck box for "Send this message on behalf of: persona-source@rr608.zimbra.DOMAIN.com"
      • I couldn't find a way to have this "unchecked" as the default.

Sieve Rules

Administrating Rules For Users - CLI

Please see King0770-Notes-Sieve_Rules_By_Proxy

Server Topics

Server Move

Please see:


Backup Plans And Cheap HA/DR Secondary Server

Please see:


Hostname resolution issues and testing commands

Allot of failed installs are because administrators are skipping the steps to make sure resolution is working.

Check your /etc/hosts file. You should have the localhost similar to the one below. Your ZCS server name should be replaced with the zimbra.test.com and zimbra fields. The IP address should be the IP address bound to the network interface [ip addr or ifconfig -a to confirm].	localhost.localdomain	localhost	zimbra.test.com         zimbra

If your ZCS server is behind a firewall or is being NAT'd. Make sure that resolution for the hostname on the ZCS server returns the internal IP information rather than the external IP. To test:

hostname -f


domainname -f

As long as one of the above returns the full hostname, use the command for the following. The MX lookups depend on how you are doing your mail domain and server hostname.

host `hostname -f`
 zimbra.test.com has address
host -t MX `domainname -f`
 zimbra.test.com mail is handled by 10 zimbra.test.com.
host -t MX `domainname -d`
   test.com mail is handled by 10 zimbra.test.com.

You should also have reverse records (PTR) as well. Replace using your internal ip address, it should return something like:

host domain name pointer zimbra.test.com

Please review wiki page on split-DNS :


and also the variable use of lmtp_host_lookup .


What's my time and timezone?

I wrote up the steps to make sure the ZCS server is using the correct time and timezone here:


Disable LDAP Replica

This is a work in progress, please don't use for production servers at this time.




For each server that you want to change:

Stop the Zimbra services on the server, zmcontrol stop.

Check the existing ldap_url value.

zmlocalconfig | grep ldap_url

Update the ldap_url value. Remove the replica LDAP server URL, below assumes you only had one replica.

zmlocalconfig -e ldap_url=”ldap:// ”

If other replica's exist, then the list typed is like:

zmlocalconfig -e ldap_url=”ldap:// ldap:// ldap:// ” 

The hosts are tried in the order listed. The master URL must always be included and is listed last.

Additional Steps for MTA hosts.

After updating the ldap_url, rerun /opt/zimbra/libexe/zmmtainit. This rewrites the Postfix configuration with the updated ldap_url.

To stop the ldap service running on the ldap replica server.

su - zimbra
ldap stop

To now disable ldap from running on the old ldap replica. The - in front of zimbraServiceEnabled is [off], rather than a + for [on].

zmprov ms  -- -zimbraServiceEnabled ldap

Public Service Hostname

variable is zimbraPublicServiceHostname , as referenced in /opt/zimbra/openldap/etc/openldap/schema/zimbra.schema

Bugs about the url's for shares that use spaces (%20), the redirection drops the %20



Domain Rename Issues

We have a command to rename a "domain" and the resources within it - unfortunately it doesn't handle ALL of the different components for various reasons. Specifically Documents and Calendars [more down below].

Review this RFE that was done when they implemented the renameDomain command.


Note comment 21 & 22 (confirming what QA'd). The syntax is

zmprov -l rd testold.com testnew.com

Problems that arise with Documents are explained here, comment #1 has workaround.


Now, the very unfortunate part about calendars with a domainname change/move.

"Ability to change a username globally on all appointments"


"Cant edit calendar entries after renameDomain"


The root issue here's seems to be more about the calendar standards and practices with the use of the "Organizer" field and notifications. You'll see 3 "work arounds" in comment 2 of bug 26736.

Export/Importing of the calendar data is shown here:


This part specifically :


My Gal & LDAP Settings For A Domain

To see your setting, do the following - replacing with domainname with the domain in question.

zmprov gd domainname | egrep -i 'ldap|gal'


Location Of Zimlets

Zimlets should be already located on the zimbra server in one of these directories:


How To Deploy Zimlets

To deploy a zimlet, simply cd to the directory where the zimlet is located and issue this command:

/opt/zimbra/bin/zmzimletctl deploy <zimlet_name>

Archive & Discovery

References for A&D

The two main A&D references are :



Multi-Server & New Mailstore A&D setup

See below for a very rough draft document I made for multi-server / new mailstore A&D setups.


I also created a RFE for documentation on this.


Finding The NO_SUCH_BLOB Errors

It would be good to review this wiki page before you start any "changes":


And great forum posting:


If you recently did a server move or similar type of operation, make sure zimbra:zimbra permissions are applied correctly to store directory. You could run the following to double check permissions (as root):

/opt/zimbra/libexec/zmfixperms --verbose --extended

And down and dirty way to see what mailboxes have this error:

grep -B2 NO_SUCH_BLOB /opt/zimbra/log/mailbox.lo* |grep mailbox= |sed -r 's/.*mailbox=([0-9]*).*$/\1/' |sort -u

On 5.0.6+ there's a script in /opt/zimbra/bin called zmblobchk . This will list out information about the NO_SUCH_BLOB errors.

On pre-5.0.6 systems, ask support for zmblobchk.jar file. To run it:

su - zimbra
ls /opt/zimbra/zmblobchk.jar
java -jar zmblobchk.jar
Retrieving volume information
Retrieving mboxgroup list
Spooling item list to /tmp/mailitems53650.lst
Retrieving items from mboxgroup1
Retrieving items from mboxgroup2
Retrieving items from mboxgroup3
Retrieving items from mboxgroup4
Retrieving items from mboxgroup5
Retrieving items from mboxgroup6
Retrieving items from mboxgroup7
Retrieving items from mboxgroup8
Retrieving items from mboxgroup9
Retrieving items from mboxgroup10
Processing BLOB store
/tmp/mailitems53650.lst: size 28141
Processed 329 items in 1223ms
No inconsistencies found

If the "Processing BLOB store" part errors out with Java out of memory, you could try adjusting the variable for it. The default is set to 30%. This would require a mailstore/jetty restart though [zmmailboxdctl restart]. If the mailstore doesn't come back up, check /opt/zimbra/log/zmmailbox.log - you most likely exceeded the threshold for your box. Remember, this is a percentage and a 32bit machine with more than 4GB can cause issues with this setting since it could try to allocate more than it actually can to the thread.

# ZCS 5.0 and later
$ zmlocalconfig -e mailboxd_java_heap_memory_percent=40

And zmmailboxdctl restart when it's appropriate.

BLOB Issue Script

I've commented out the two delete lines and also the "$msghash &= $fmask;" one.

If you're using HSM, this script isn't smart enough to detect it. It will flag and remove entries that are in the HSM store becuase it doesn't see them in the primary store.

Comment from other support staff member on a case that used this.

Once you've gotten a list of the 'NOT OK' files generated by this tool, you'll want to check the store directories to see if the message blobs exist with an incorrect change number. That's the second number in the filename. If the first number matches the ID it's looking for but the second does not, you can rename the file to the new change number and get the message blob back without losing data. If not, then the blob is completely missing. If that's the case, we should try to figure out what happened to it by going through the mailbox.log files. You should be able to grep for the missing message ID and the user's account ID to find a log entry showing something happening to it. It's possible it was deleted and the deletion was never written to mysql for some reason.


# This script compatible with Zimbra version 4.5.x only.  Do not use with any other version.
# OK, there's 2 MAILBOX_*_BITS values in the VOLUME table.
# Take the mailbox ID, right-shift it by MAILBOX_BITS, and take the lowest MAILBOX_GROUP_BITS of the result.
# That's your mailbox hash.
# Take the message ID, right-shift it by FILE_BITS, and take the lowest FILE_GROUP_BITS of the result.  That's your msgid hash.
# I think.
# <mbx-hash>/<mbx-id>/msg/<msgid-hash>/<msgid>-<mod_content>.msg

my ($fbits, $fgbits, $mbits, $mgbits, $basepath) = split (' ',`echo "select file_bits,file_group_bits,mailbox_bits,mailbox_group_bits,path from volume where type='1'" | mysql -N zimbra`);
my $ARGV = shift @ARGV;

chomp $basepath;

my $mbmask = sprintf "1" x $mgbits;
my $fmask = sprintf "1" x $fgbits;

foreach (`echo "select id, group_id, account_id, comment from mailbox where comment = '$ARGV'" | mysql -N zimbra`) {
	my $path = "$basepath/";
	my ($id, $grid, $aid, $nm) = (split);
	my $mbhash = $id >> $mbits;
	$mbhash &= $mbmask;
	$path .= $mbhash."/".$id."/msg/";
	foreach my $msgstuff (`echo "select id, mod_content, type from mail_item where blob_digest is not null and mailbox_id=${id};" | mysql -N mboxgroup${grid}`) {
		chomp $msgstuff;
		if ($msgstuff eq "") {next;}
		my ($msgid, $modContent, $type) = split (' ',$msgstuff);
		my $msghash = $msgid >> $fbits;
#		$msghash &= $fmask;
		my $nm = $msgid;
		if ($modContent) {$nm .= "-$modContent";}
		my $npath = $path.$msghash."/".$nm.".msg";
		if (-e $npath) {print $npath."\t\tOK\n";} 
		else {
		   print $npath."\t\tNOT OK\n";
		   # not ok, remove the entry from the database so it is not a nuisance
		   print "Delete from mail_item where MSGID is ${msgid} and MAILBOXID is ${id} \n";
		   print "Uncomment line below me in script to have me delete. \n";
#		   `echo "delete from mail_item where id=${msgid} and mailbox_id=${id}" | mysql -N mboxgroup${grid}`;
		   if ($type eq "11") {
	       print "Delete from appointment where MSGID is ${msgid} and MAILBOX_ID is ${id} \n";
	       print "Uncomment line below me in script to have me delete. \n";
#              `echo "delete from appointment where item_id=${msgid} and mailbox_id=${id}" | mysql -N mboxgroup${grid}`;
#		print $npath."\n";

If this doesn't run, make sure perl is installed and in the correct path.

You run this as the zimbra user.

What I did was the following.

Copied the script to /opt/zimbra/bin/ as root and called it blob-check.pl . chmod +x /opt/zimbra/bin/blob-check.pl

su - zimbra
mkdir /tmp/BLOB-CHECKS
for i in `zmprov gaa`; do blob-check.pl $i | grep "NOT OK" >> /tmp/BLOB-CHECKS/$i.txt; done
ls -la /tmp/BLOB-CHECKS

The ls will help identify the more troubled accounts. You'll end up with something like this:

[zimbra@mail3 ~]$ ls -la /tmp/BLOB-CHECKS/
total 16
drwxr-x--- 2 zimbra zimbra 4096 Jul 10 23:40 .
drwxrwxrwt 8 root   root   4096 Jul 10 23:46 ..
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 admin@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 ajcody2@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra   49 Jul 10 23:40 ajcody@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 forward@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 ham.bidiob2mm@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 secondary@secondary.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 spam.rormmtcyy@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 wiki@mail3.internal.homeunix.com.txt
-rw-r----- 1 zimbra zimbra    0 Jul 10 23:40 wiki@secondary.internal.homeunix.com.txt

And the output of one that shows some size:

$ cat /tmp/BLOB-CHECKS/ajcody@mail3.internal.homeunix.com.txt
/opt/zimbra/store/0/3/msg/0/360-6070.msg		NOT OK

Remember this from above, "you'll want to check the store directories to see if the message blobs exist with an incorrect change number. That's the second number in the filename. If the first number matches the ID it's looking for but the second does not, you can rename the file to the new change number and get the message blob back without losing data."

One can uncomment the 2 lines in the script with delete and run the script again. This will remove the reference to the blob.

To re-index the users mailbox [this can take start, cancel, status]:

zmprov rim user@domainname start

Running the script again shouldn't show "NOT OK" lines.

FYI - I still need to gather more information about this situation and how to guide one to make a decision to delete, re-index, and so forth.

BLOB Script To Copy From Restore

You might need to use these variables with the restore command. I need to find a way for someone to figure out what restore to goto for a particular blob:

-restoreToTime <arg> - Replay the redo logs until the time specified.

-restoreToIncreLabel <arg> - Replay redo logs up to and including this incremental backup.

-restoreToRedoSeq <arg> - Replay up to and including this redo log sequence

-br - Replays the redo logs in backup only, which excludes archived and current redo logs of the system.

-rf - Restores to the full backup only, does not include any incremental backups since that backup

This is a walk through to test the proceedure.

$ zmrestore -ca -a ajcody@mail3.internal.homeunix.com -pre restored-
$ zmprov gmi restored-ajcody@mail3.internal.homeunix.com
mailboxId: 12
quotaUsed: 251513
$ zmprov gmi ajcody@mail3.internal.homeunix.com
mailboxId: 3
quotaUsed: 251512
$ diff /opt/zimbra/store/0/12/msg/0/257-25.msg /opt/zimbra/store/0/3/msg/0/257-25.msg
$ rm /opt/zimbra/store/0/3/msg/0/257-25.msg
rm: remove regular file `/opt/zimbra/store/0/3/msg/0/257-25.msg'? y
$ cp /opt/zimbra/store/0/12/msg/0/257-25.msg /opt/zimbra/store/0/3/msg/0/257-25.msg
$ grep Subject /opt/zimbra/store/0/3/msg/0/257-25.msg
Log into main account and confirm I can see/use that mail.

The script to look at the blob-check.pl output and do the copies after a redirected restore is here:


#CHANGEME to existing user account

#CHANGEME to the restored account name
# zmrestore -ca -a ajcody@mail3.internal.homeunix.com -pre restored-

# To get FILE, blob-check.pl ajcody@mail3.internal.homeunix.com > /tmp/BLOB-CHECKS/ajcody.txt
# blob-check.pl located at http://wiki.zimbra.com/index.php?title=Ajcody-Notes#BLOB_Issue_Script

#CHANGEME, if needed, to the mailstore. /opt/zimbra/store is default


USERUID=`zmprov gmi $USER | grep mailboxId | cut -f2 -d: | cut -c 2-10`
USERGID=`perl -e 'print $USERUID >> 12 ; print "\n"'`

RESTOREDUID=`zmprov gmi $RESTOREDUSER | grep mailboxId | cut -f2 -d: | cut -c 2-10`
RESTOREDGID=`perl -e 'print $RESTOREDUID >> 12 ; print "\n"'`


echo "Run ECHO first to confirm copies look right and then uncomment COPY in script"
for ROOTBLOBPATH in `cat $FILE | grep "NOT OK" | cut -f7-9 -d/ | cut -f1`
# Comment out echo and uncomment copy after dry run

Migration Issues

IMAPSYNC with admin login

Reference - http://wiki.zimbra.com/index.php?title=User_Migration

imapsync --buffersize 8192000 --nosyncacls --subscribe --syncinternaldates \
--host1 server.gtds.lan --user1 yourAccount --password1 yourPassword \
--user2 yourZimbraAccount --authuser2 admin --password2 adminZimbraPassword --authmech2 LOGIN
I found this description in one of the imapsync files:

"You may authenticate as one user (typically an admin user), but be authorized as someone else, which means you don't need to know every user's personal password. Specify --authuser1 "adminuser" to enable this on host1. In this case, --authmech1 PLAIN will be used, but otherwise, --authmech1 CRAM-MD5 is the default. Same behavior with the --authuser2 option."

Mailing Lists And Mailman

If you are planning to use a distro list of over 60K members, you may be inclined to use a dedicated machine for this purpose. According to bug 19153, you have 2 options: "set up mailing list manager or change the value of virtual_alias_expansion_limit as a customization. We have never tested with > 1000 so this should be done carefully, and will pound LDAP for any messages with lots of recipients." Mailman integration is an option. There is a forum thread on how to integrate zcs and mailman. This would be the preferred fix to your issue, also noted in the bug report. We probably won't see Mailman integration in ZCS at least for another year or so, not until 6.0

Restricting Who Can Send To Mailing List


Problems Resolving Virtual Aliases For Members Of Large Distribution Lists


Mailman Configuration




Client Topics

General CALDAV Issues

Lightning & Thunderbird

Lightning does not support Caldav + Free/Busy

Free/Busy support is only available for the Sun Cal Server.

Maybe we could "fake" this out within our Ldap configuration. Like RFE for Apple OD:


Address/username lookup doesn't occur within a new appointment

Unfortunately, I've not figured a way around this at this time.

Zimbra CalDav doesn't allow user to dismiss alarms from lightning

Please see bug from Mozilla:


Ajcody Apple Mac Issues

   KB 2439        Last updated on 2008-07-16  

(0 votes)
24px ‎  - This is Zeta Alliance Certified Documentation. The content has been tested by the Community.

Actual Apple/Mac Issues Homepage

Please see Ajcody-Apple-Mac-Issues

App To Help Enable Debugging Options

You might want to check out this app:

Outlook 2011 For Mac And EWS Setup

Follow these steps to set up Outlook to sync using Exchange Web Services:

  • Open Outlook.
  • Open the Outlook menu and select Preferences.
  • Click the Accounts icon under the Person Settings section.
  • Click the Exchange icon which will open a new window.
  • Enter your email address in the E-mail address field.
  • Set the Method to "User Name and Password."
  • Enter your full email address (e.g. user@example.com) as the username.
  • Enter your password in the password field.
  • Uncheck the "Configure automatically" check-box.
  • In the Server field, enter Zimbra Collaboration Server's hostname - (e.g. mail.example.com)
  • Click Add Account.

Note, if you end up customizing the other elements be aware of the following:

  • ZimbraEWS uses BASIC Auth for validating the user request.

With Screenshots

Please see Ajcody-Outlook_2011_For_Mac_And_EWS_Setup#Outlook_2011_For_Mac_And_EWS_Setup_With_Screenshots

Contact Related Items

EWS Configuration And ZCS 8.5+

Example is from OS X 10.9.5 . The ZCS server must be licensed for EWS and your account needs to have the EWS feature enabled. This can be enabled in the admin console either checking the box for EWS under Features in the COS that is set for the account or under the individuals user configuration for Features. It can also be set on the CLI - zimbraFeatureEwsEnabled TRUE [COS or user].

Note - ZCS 8.5 targeted EWS support ONLY with Outlook for Mac's. There was no testing or expectation that the native mac apps would work with the EWS configuration type.

  • Launch Contacts.app
  • Click on "Contacts" from the menu screen at the top of your screen.
  • Select "Add Account.."
  • Select "Exchange" and then "Continue"
  • Name : your full name
  • Email Address : user@domain
  • Password : your password
  • Once filled out, click "Continue" . You'll need move onto another configuration screen.
  • Description : I would recommend filling this out to avoid any confusion from other accounts you might setup.
  • Server Address : the FQDN/hostname of your ZCS server. You can also use an ip address here.
  • Once filled out, click "Continue" .
  • You should now see a summary of your configuration, click "Continue".
  • You'll now be asked to select what apps to use, your choices will be:
    • Mail
    • Contacts
    • Calendar
    • Notes
    • Reminders
  • Once you've checked the ones you want, click "Done".

This will create two resources within Contacts.app. You'll see a header called "Exchange" with your account contact folders under it [ZCS defaults will be - Contacts, Emailed Contacts] and also a line that says "All Exchange". There will also be a section now called "Directories", listed under it will be "All Directories" and "Exchange Global Address List".

Verify Certificate Prompts

If the ZCS server isn't using commericial certificates, you'll end up getting a pop up window on your Mac called "Verify Certificate". To get rid of this pop up window, you'll want to do the following.

Click on the "Show Certificate" button. You'll then have an option to check a box for "Always trust ....". Then click on the "Continue" button.

Log Event Showing EWS

Possible log files to check for in /opt/zimbra/log/ are below with some examples from my logging into Contacts.App and creating a new contact. You can increase the logging details if needed , please see Using_log4j_to_Configure_mailboxd_Logging#Predefined_log4j_Categories_in_ZCS  :

  • access_log.[date] -  -  [10/Oct/2014:16:01:30 +0000] "POST /EWS/Exchange.asmx HTTP/1.1" 200 907 "-" "Mac OS X/10.9.5 (13F34); 
  ExchangeWebServices/4.0 (193); Contacts/8.0 (1371.2)" 16 -  -  [10/Oct/2014:16:05:55 +0000] "GET /home/user1@mail2.zimbra.DOMAIN.com/Contacts?fmt=cf&t=2&all=all 
  HTTP/1.1" 200 - "" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) 
  Chrome/37.0.2062.124 Safari/537.36" 42 -  -  [10/Oct/2014:16:28:11 +0000] "POST /EWS/Exchange.asmx HTTP/1.1" 401 0 "-" "Mac OS X/10.9.5 (13F34); 
  ExchangeWebServices/4.0 (193); Contacts/8.0 (1371.2)" 7
  • audit.log
2014-10-10 12:01:28,976 INFO  [qtp509886383-107:] [] security - cmd=Auth; 
  account=user1@mail2.zimbra.DOMAIN.com; protocol=zsync;
2014-10-10 12:05:50,227 INFO  [qtp509886383-113:] 
  [name=user1@mail2.zimbra.DOMAIN.com;oip=;ua=zclient/8.5.0_GA_3042;] security - cmd=Auth; 
  account=user1@mail2.zimbra.DOMAIN.com; protocol=soap;
  • ews.log
2014-10-10 12:28:11,361 INFO  [qtp509886383-117:]
   [] ews - Start syncFolderHierarchy
2014-10-10 12:28:11,371 INFO  [qtp509886383-117:] 
  [] ews - User: user1 has been successfully authorized.
2014-10-10 12:28:11,371 INFO  [qtp509886383-117:]
  ews - The account: 7277b33a-c7ee-4b03-bb4b-f24814c7cea3is true
2014-10-10 12:28:11,371 INFO  [qtp509886383-117:] 
  ews - Folder Id was not provided with request, defaulting to 1
2014-10-10 12:28:11,427 INFO  [qtp509886383-117:] 
  ews - End syncFolderHierarchy
2014-10-10 12:28:11,449 INFO  [qtp509886383-118:] [] 
  ews - Start createItem version 1.0.01
2014-10-10 12:28:11,450 INFO  [qtp509886383-118:] [] 
  ews - Start: createItem
2014-10-10 12:28:11,457 INFO  [qtp509886383-118:] [] 
  ews - User: user1 has been successfully authorized.
2014-10-10 12:28:11,457 INFO  [qtp509886383-118:] 
  ews - The account: 7277b33a-c7ee-4b03-bb4b-f24814c7cea3is true
2014-10-10 12:28:11,580 INFO  [qtp509886383-118:] 
  ews - End:  createItem
2014-10-10 12:28:11,580 INFO  [qtp509886383-118:] 
  ews - End createItem
  • mailbox.log
2014-10-10 12:28:11,522 INFO  [qtp509886383-118:] 
  [name=user1@mail2.zimbra.DOMAIN.com;ip=;ua=MacOSX/(F)ExchangeWebServices/()Contacts/();] mailop - 
  adding contact test2@domain.com: id=269, folderId=7, folderName=Contacts.
  • trace_log.[date]
12:28:11.323:qtp509886383-117: REQUEST POST null; 
  Mac OS X/10.9.5 (13F34); ExchangeWebServices/4.0 (193); Contacts/8.0 (1371.2)
12:28:11.330:qtp509886383-117: RESPONSE 401 text/xml; charset=UTF-8
12:28:11.354:qtp509886383-117: REQUEST POST null; 
  Mac OS X/10.9.5 (13F34); ExchangeWebServices/4.0 (193); Contacts/8.0 (1371.2)
12:28:11.429:qtp509886383-117: RESPONSE 200 text/xml; charset=UTF-8
12:28:11.446:qtp509886383-118: REQUEST POST null; 
  Mac OS X/10.9.5 (13F34); ExchangeWebServices/4.0 (193); Contacts/8.0 (1371.2)
12:28:11.581:qtp509886383-118: RESPONSE 200 text/xml; charset=UTF-8


Logging-Debug for Addressbook

First shutdown Addressbook app.

Launch terminal app.

defaults write com.apple.addressbook ABShowDebugMenu -bool true

Turn it off by just reversing it:

defaults write com.apple.addressbook ABShowDebugMenu -bool false


Contact Groups
10.6 - Snow Leopard Notes
Basic Setup Notes

Some notes I have against testing CardDAV I shared on a case. The following was done with CardDAV [OSX 10.6.4] & Addressbook [Version 5.0.2 (870)] .

Primary references I found related to :

To setup, launch Addressbook.

  • Addressbook > Preferences
    • Accounts > click on + sign to add new account
      • Account type = CardDav
      • User Name = user
        • bug/rfe's mentions the use of user@domain vs. just user will most likely cause Addressbook to attempt a DNS SRV record lookup.
      • Password = accounts password
      • Server Address = http://servername:80 or https://servername:443
        • might need to adjust that for proxy setup or if you have load balancers/F5's/etc..
Additional Details And Troubleshooting Steps - Proxy Issues Most Likely

I was able to get my carddav account to work using my virtual hostname that points to my two servers that run ldap/proxy/mta . I have them setup in DNS as well.

$ host rr608.zimbra.DOMAIN.com
rr608.zimbra.DOMAIN.com has address
rr608.zimbra.DOMAIN.com has address
rr608.zimbra.DOMAIN.com mail is handled by 10 rr608.zimbra.DOMAIN.com.

One thing I did hit though, was the way OSX handles it's odd resolution stuff. For example, initially it failed when I had just modified the /etc/resolv.conf to use my internal DNS. Doing :

host rr608.zimbra.DOMAIN.com

resolved properly but doing:

ping rr608.zimbra.DOMAIN.com

was resolved to the external ip and was being hampered by my firewall. Once host and ping were resolving correctly, the carddav account work.

The whole reason I mention this is that I think we should walk our way back from the mailstore hostname in the configuration.

First, setup a carddav account using the mailstore name and confirm it works and then close/exit the Address Book. Then do the following. In a terminal, be in the users home directory and cd to this subdirectory - for example:

$ pwd
/Users/[username]/Library/Application Support/AddressBook/Sources/

Do a ls there and find the most recent directory that was made and cd into it, for example:

$ ls -latr
total 0
drwx------  7 ajcody  staff  238 Nov 17 06:50 000C3E7F-3DE5-40C8-8820-AF96214D6AF0
drwx------  4 ajcody  staff  136 Nov 17 06:58 .
drwx------  6 ajcody  staff  204 Nov 17 07:07 56892F5B-9F55-437E-9890-A8489A63EDAA
drwx------@ 8 ajcody  staff  272 Nov 17 07:07 ..
Adams-MacBook-Pro:Sources username$ cd 56892F5B-9F55-437E-9890-A8489A63EDAA/
Adams-MacBook-Pro:56892F5B-9F55-437E-9890-A8489A63EDAA username$ ls
AddressBook-v22.abcddb        Configuration.plist        Metadata                SyncLockFile

We can now manually edit the Configuration.plist file with various test hostnames/ip addresses.

The two keys we're interested in will be like this:



What I'd like you to attempt is adjusting the line for the servername using a hostname/ip address that will bypass the F5 if possible. You'll modify the file and save it. Launch Address Book and confirm/deny if the new hostname/ip address works.

  1. Use a static ip address of one of the zcs proxy servers. Please confirm it is pingable from the machine first.
  2. Use the hostname of the actual host of the same proxy server.

I'm assuming you can't use [your mailstore hostname] without going first to the F5, if the test above work you might want to setup a test BIND server you could use with the mac machine to resolve the [your mailstore hostname] using the various hostnames/ip's of the zcs proxy servers.

Use LDAP directory from ZCS for Mac Addressbook / Mail.App / iCal for Mac 10.4

Setting Up LDAP With Authentication - ZCS 8+

As an example, you would fill out the setup fields in the client to be like :

Username: uid=joe,ou=people,dc=abccompany,dc=com password: _zimbra_password_ Authentication Type: simple

Changing uid=joe to match the users email address [joe@abccompany] . You would also adjust the dc=abccompany above to match the users domain name in their email address.

To see and test what type of returns this setup will give, you can do the following from the ZCS server's CLI:

ldapsearch -x -H ldap://ldap.abccompany.com:389 -D uid=joe,ou=people,dc=abccompany,dc=com -w supp0rt -LLL -b 'ou=people,dc=abccompany,dc=com'

You would adjust the uid= , dc= , strings to match the user@domain for the user and also adjust "-w supp0rt" to be the user's password.

Older Reference Prior To ZCS 8

This is generally for those that aren't using Z-iSync.

First, test on shell that you have ldap connectivity.

ldapsearch -x -H ldap://ZCSserver-name:389 "uid=ajcody"

That returned successfully.

Then Addressbook Preferences

LDAP  + (for new)
Name: anything really
Server: ip/hostname that was used successfully in the ldapsearch string
Search Base:  [leave blank]
Port: 389
Scope: Subtree
No auth needed
* Save

I have no idea what the "Auto Update LDAP Cards" does.

Then setup Mail.App for IMAP to the Zimbra server. Check preferences to use LDAP - it will use the Address Book configuration that you did prior and it should auto-resolve to a username when you do a new message.

iCal will only use address that are in the LOCAL addressbook when you use the attendee field for a new event.

One way around this is to do a wildcard search in the Addressbook and drag those items to the local addressbook.

Goto to Address Book, selected Directories my ldap server and put in the below for the search field:


This search result can then be dragged to the "All" folder in the Group column. It creates a "Last Import" item in the Group column now - it might warn about updating entries that all ready match.

Entourage And Calendars

Can't Sync Calendars Between Entourage and Zimbra

Bug/RFE filed to correct current public documents on issue:

Bug/RFE filed to include comment in Release Notes:

Summary of the situation:

Update [05/2010] : Many of the bugs/rfe's filed against iSync will now reference this:

We are EOL'ing support for iSync in ZCS 7.0. See bug 42448 for more details,
but support of CalDav and CardDav with MacOSX 1.6+ for ZSC 6.0.x+ will be the
solution going forward.

  • MacOS 10.4
    • MacOS 10.4 still has the iSync/Entourage integration. Entourage integration worked via iSync rather than CalDAV (10.4 can't use CalDAV, only iSync). It would create a local calendar called Entourage within iCal and then the iSync service (via Zimbra Connector) would post updates to the users Zimbra calendar called Calendar (the default). I believe it would also check the box in Entourage under Preferences > Sync Services > Synchronize events and tasks with iCal and .Mac
  • MacOS 10.5
  • Forum thread
For The Stubborn - Getting Old Z-iSync Connector

Please don't kill the messenger, I'm putting this up here for those that are desperate and would rather deal with the iSync bugs on their own versus moving to the iCal + CalDAV supported option. Don't expect support for this configuration. There's an internal discussion about making the latest connector available directly - I'll update this page depending on the outcome. Until that discussion is resolved, I don't feel comfortable posting the individual connector by itself.

Grab the 5.0.5 tar ball from here:


The connectors are in the zimbra-store*.rpm , you'll find it in the packages directory once you untar the zimbra tarball.

Copy this over to temp. Find the path of the file. Extract it.

mkdir /tmp/isync
cp packages/zimbra-store*.rpm /tmp/isync/
cd /tmp/isync
rpm2cpio zimbra-store*.rpm | cpio -iv --make-directories `rpm2cpio zimbra-store*.rpm | cpio -t | grep -i zimbra-isync`

You'll see the new directories and within them you'll see the dmg file for the connector.

iCal General Issues

Clearing iCal cache

Make and run script:

rm -rf ~/Library/Application\ Support/SyncServices/Local/clientdata/com.apple.iCal
rm -rf ~/Library/Calendars
rm -rf ~/Library/Preferences/com.apple.iCal.plist
rm -rf ~/Library/Preferences/IcalExternalSync.plist
rm -rf ~/Library/Preferences/ByHost/com.apple.iCal.helper.*
rm -rf ~/Library/Caches/com.apple.iCal
rm -rf ~/Library/Caches/Metadata/iCal
Clearing ALL of iCal

Careful, This Will Remove All Calendar Data. Have all iSync related programs shutdown [addressbook, ical, iMail]

You will also need to redo your CalDAV account setup for the Zimbra iSync Connector. It might also be necessary to uninstall and reinstall the Zimbra Connector. Make and run script:

rm -rf ~/Library/Application\ Support/SyncServices/Local
rm -rf ~/Library/Application\ Support/SyncLocalCopy
rm -rf ~/Library/Application\ Support/iSync/SyncLocalCopy
rm -rf ~/Library/Application\ Support/iCal
rm -rf ~/Library/Calendars
rm -rf ~/Library/Preferences/com.apple.iCal.*
rm -rf ~/Library/Preferences/IcalExternalSync.plist
rm -rf ~/Library/Preferences/ByHost/com.apple.iCal.helper.*
rm -rf ~/Library/Caches/com.apple.iCal
rm -rf ~/Library/Caches/Metadata/iCal

Can't see items in shared Calendar

You might be seeing this:


Comment #30 give some instructions on a case they can reproduce.

zmprov gd <your domain name> zimbraPublicServiceHostname
zmprov gs <your server name> zimbraServiceHostname

If zimbraPublicServiceHostname is not set, or set to a different name (such as an alias of the machine or a load balancer), you are hitting this issue.

Calendar events are displaying the wrong time

Apple expects the year of 1971 for the DTSTART variable within an ICS file. There is no standard that dictates this.

Zimbra (prior to version 5.0.5) was using 1601, this is in /opt/zimbra/conf/timezones.ics .

Please see bug for more details (resolved 5.0.5):


Alarm & Calendar Notification Issues with iCal

These issues are getting worked out for the 5.0.7 release.

Please review:


Some more details:



iCal calendar color changing modifies calendar name and/or doesn't retain color

Fixed in 5.0.5 . See bugs for details:



Colors for Calendar & Appointments (Non-client specific)

Here's some RFE's/Bugs you might be interested in:

Calendar Ordering Issues

Please see RFE I made.

Directory Access configuration on Macs

File that configures [system wide] for Address Book resolution


Calendar Invites can't be imported into iCal

If you look at the ics file, you might see an extra return character at the end.

You'll see this if an Outlook client send an invite to a user using a Mac with a thick client [Mail.app/Entourage].

This was resolved in the 5.0.5 release. Please see bug for more details:


Mac clients cause spamming of invitation events when they adjust calendar events

This, at it's root, is caused by other bugs listed here. Usually this will get resolved with the proper upgrades that the bugs require (ZCS 5.0.5+)

There is a RFE/Bug though that will also resolve this, by allowing the "action" of an appointment to be set.

Please see bug for details [scheduled for 5.0.7]:


Calendar.app 10.9.5 With ZCS 8.5+

EWS - Exchange Account Topics

Configuring EWS And Calendar.app

Note - currently, with ZCS 8.5 it is not working with calendars. See the following bug:

Configuring an EWS account on a Mac gives you the option to enabled multiple services. See EWS Configuration And ZCS 8.5 on setting this up.

CalDAV Account Topics

Delegate Issues

iCal 10.5 - CalDAV Issues

Logging-Debug for CalDAV+iCAL

If you are using CalDAV account with ZCS, please help us investigating this problem. On your Mac please do the following and gather some data.

First shutdown iCal app.

Launch terminal app.

You can turn on the debug options in iCal by:

defaults write com.apple.iCal IncludeDebugMenu 1

Turn them off by just reversing it:

defaults write com.apple.iCal IncludeDebugMenu 0

Furthermore, you can log all of the HTTP transaction to the console via:

defaults write com.apple.iCal LogHTTPActivity yes

Turn them off by just reversing it:

defaults write com.apple.iCal LogHTTPActivity no

Logging will show up in /var/log/system.log

Launch iCal app.

Select the shared folder, right click, refresh.

Only Seeing 1 Month Back and 1 Year Ahead In CalDAV

Please see this bug: http://bugzilla.zimbra.com/show_bug.cgi?id=28713

Set to be resolved in 5.0.9

Not seeing Calendar's In iCAL/CALDAV

Space In Calendar Name's And Other "Special Characters"

For space's in Calendar names, this is resolved for the 5.0.7 release. (Need bug # for this)

There have also been reports in the forums that "special characters" can cause an issue where Calendars aren't displayed - even those without the special character name. Note, in one case, the "special character" where Norwegian character.

See: http://www.zimbra.com/forums/isync-caldav/20076-isync-calendars-not-working-after-upgrade-5-0-7-a.html

Server's With Multiple Domains - Effect Users Are In Default Domain

Bug filed:


  • Conditions:
    • On ZCS 5.0.7
    • Mac Clients using Zimbra Connector (provided from ZCS 5.0.7) and setting up iCal/CalDAV via the Connector.
    • ZCS has multiple domains
  • Error:
    • Default domain accounts can't see calendars
  • Reproduce:
    • Clear iCal with no Accounts configured (CALDAV)
    • Setup Accounts via Zimbra Connector
    • User username@defaultdomain.com as format for the User Name Field
  • Work Around:
    • Clear iCal with no Accounts configured (CALDAV)
    • Setup Accounts via Zimbra Connector
    • User username as format for the User Name field
  • Non-Default Domains - Works As:
    • Clear iCal with no Accounts configured (CALDAV)
    • Setup Accounts via Zimbra Connector
    • User username@domain.com as format for the User Name Field
      • Note, these accounts need @domain, will not work with just username.

iCal And Entourage Use for Calendars - Leopard/10.5 users

Update The 5.0.6+ Connectors will no longer work with Entourage. Your only option for Calendars will be using CalDAV with iCal.App. You still will see an option about Entourage in the Connector but it will be grayed out.

Because of some core issues with Apples SyncServices, we recommend that Entourage and iCal users use iCALv3 (Mac 10.5) configured for CALDAV. Please use the Zimbra Connector instructions to setup iCal for CALDAV.

For Entourage, this recommendation stems from the fact that Microsoft decided to use WebDAV rather than CALDAV. If MS decides later to include CALDAV support for Entourage, we'll have another option.

Please see bug for details:

Snow Leopard , Outlook/Entourage , Exchange Web Services

There is no target milestone for it as of today [2010/02/23]. This topic applies to the following references or terms: Exchange auto discovery feature, Exchange Autodiscover service or anything else that relies on Exchange Web Services [ EWS ] on the Mac. Another Apple reference on the topic [pdf warning] : Mac OS X Snow Leopard: Integrating the Mac into an Exchange 2007 Environment .

Please see the following in regards to Zimbra's work and stance on the issue:

Can't see Calendars after configuring Z-iSync for CALDAV - 10.5 users

You didn't follow the directions most likely. Goto iCal Preferences Accounts.

There should be NO configured accounts prior to configuring Z-iSync for CALDAV.

Remove the current Account listed in iCal and redo configuration for CALDAV with Z-iSync.

Trick to work around address lookup for the Attendee field in iCal Events

Configure the Addressbook using one of the other recommendations on this page.

You can now drag entries from your Addressbook into the Attendee field of iCal.

Attendee Lookups for iCALv3/MacOS10.5

iCal3 [webdav] needs to use the Apple Directory Access utility for attendees (It's on 10.5). It will only work against Apple OD/CAL servers.

RFE filed to include necessary LDAP attributes to provide ical oattendee lookups

See bug [scheduled for 5.0.7]:


Free/Busy Lookup not working as expected

The Free/Busy lookup requires auto-attendee lookup to be working.

This requires bug 26619 [ http://bugzilla.zimbra.com/show_bug.cgi?id=26619 ] to be resolved for iCalv3/Mac 10.5.

iCal-CalDAV - server doesn't retain color information from iCal

Summary of issue: Zimbra only supports the preset colors on iCal, which are blue, green, red, orange, pink, and purple.

Please see the following:

  • "CalDAV: server does not retain color information from iCal"
    • http://bugzilla.zimbra.com/show_bug.cgi?id=26627
    • I've added a private comment to this to see if another RFE is needed to expand this and if there's any show stopper reasoning with why it can't be done. I'll update this here when I hear back on it.

New Calendars Made With iCal-CalDAV Are Being Shared Out

I created a bug for this issue, please see:

Can't Select Which Calendars To Sync - I Could With 10.4 Though

This is because of the change from iSync to CalDAV. iCal always syncs all the calendars in a given CalDAV account together. The CalDAV spec allows syncing each Calendar, but iCal chooses to sync them all.

There is no known work around at this time. Nor is there an RFE made because the dev's have stated it's an iCal issue. If this changes, I'll update this entry.

iTunes & iPhone configuration for CALDAV

Please see main wiki page on iPhone http://wiki.zimbra.com/index.php?title=IPhone

If you follow the instructions about configuring the Zimbra iSync Connector for CALDAV use, there should be no issues about sync'ing with your iPhone.

At this time, new events created on a iPhone/CALDAV setup will write the event to a local calendar in iCal.app . There's no way around this yet. It's a limitation at this time with Apple's software. You can change the events calendar assignment though later via iCal.app.

Please see Screenshot of iTunes & iPhone

iPhone 3.0 will use port 8443 as default when setting up Caldav, you most likely need to change this to 443.

iCal 10.4 - iSync Issues

Attendee Lookup for iCal/Mac 10.4

iCal.app on Mac 10.4 only uses local entries in Apples Addressbook for address/username lookup for new appointments.

Addressbook+LDAP configuration requires a copy of an "all/*" search in ldap into the local addressbook. Sync doesn't seem to work.

Please see this bug comment and the 10.4 section for more details:


New Calendars don't sync unless you select "all". Mac 10.4/Z-isync

Please see bug for details:


Sync To Do/Tasks Items in Leopard

RFE filed, please see http://bugzilla.zimbra.com/show_bug.cgi?id=12917

No target date, please vote for this RFE.

Verified Against: Zimbra Collaboration 8.5, 8.0 Date Created: 04/16/2014
Article ID: https://wiki.zimbra.com/index.php?title=Ajcody-Notes Date Modified: 2008-07-16

Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

ZCO Zimbra Outlook Connector

The complete troubling-shooting guide (dev info requests)

  1. Reproduce
  2. ZCO install logs
    • msiexec /i zco-installer.msi /lv 00022083-zco-install.log
  3. Get zco logs
  4. Check for core dumps - mandatory for all crashes
  5. Winhttp trace (issues where they can&amp;amp;amp;amp;amp;#39;t connect - check zco logs first). Run this on the machine with Outlook.
  6. Are there any local failures/server failures?
  7. Winmsd (dump of the local environment configuration)
    • Start Run winmsd
      • This might take awhile to bring up the application
      • From app [System Information titled] , File Export
    • What about msinfo32.exe ?
  8. External factors (add-ins, other mapi clients)
  9. Network topology (firewall, proxy, etc)
  10. Server topology (single/multi-node, clustering, nginx, 3rd party lb)
  11. Search bugzilla
  12. Search old support cases
  13. Can we get remote access?
  14. Can we get an account on the server?
  15. Can we access the account in question?
  16. Get the id of the item
    • get the original of the item from the server (mime representation)
    • get the .msg of the item from outlook
  17. Quick analysis of zco logs
    • sync - change record creation - CHANGE RECORD
    • follow soap requests, look for soap faults
    • look for the word - exception
    • follow soap traces
    • ignore MAPI_E_NOT_FOUND

Performance Issues






The skinny is this, [per Microsoft]

  • ...recommended max OST size (2GB)
  • ...we strongly recommend storing no more than 5,000 items in core folders, such as the Inbox and Sent Items folders. Creating more top-level folders, or subfolders underneath the Inbox and Sent Items folders, greatly reduces the costs associated with this index creation, so long as the number of items in any one folder does not exceed 5,000.


Help Me Understand the Mobility Options

Let's break it down to three forms of access for mobile devices.

Mobile Web Client - http://www.zimbra.com/products/mobile_web_browser.html

A. Setups the web access to the Zimbra server to be viewable from a mobile device. This is accessing mail over the "web browser" on the mobile phone.

A1. http://servername.com/zimbra/m/

B. Built in - no license or additional software needed.

Zimbra Mobile - http://www.zimbra.com/products/mobile_smartphone.html

A. This allows two-way, over-the-air synchronization between the mobile device and Zimbra server.

A1. Think of this as "fat client" mail sync'ing on a mobile device

B. This page will describe that process in better detail - http://wiki.zimbra.com/index.php?title=Moble_Device_Setup

C. License required

Blackberry - http://www.zimbra.com/products/mobile_blackberry.html

A. Blackberry "two-way, over-the-air synchronization" requires the use of a Blackberry server. We use a "connector" on the Blackberry server that allows BES device to use their "fat client" for mail sync'ing.

B. This option requires a separate server, a Windows box that will run the Blackberry server software.

C. Zimbra Mobile license required. Windows Blackberry server require with appropriate Blackberry licenses. Installation of Zimbra BlackberryConnector on the Blackberry server.

D. This is still in BETA

Zimbra Mobile/Blackberry requires the license file to enable it. This cost can be discussed with your sales contact. It's only the Blackberry configuration that requires a "software" installation - so to speak. Enabling "Zimbra Mobility/option 2 above" is a license requirement - not a software installation one - and then configuration for the user. "You enable Zimbra Mobile in the ZCS COS or for individual Accounts."
Jump to: navigation, search