Revision as of 16:38, 20 August 2009 by Ajcody (talk | contribs) (Setup Webserver To Server Out CRT)

Attention.png - This article is NOT official Zimbra documentation. It is a user contribution and may include unsupported customizations, references, suggestions, or information.

Mobile & Phone Issues

Actual Mobile & Phone Topics Homepage

Please see Ajcody-Mobile-Topics

Help Me Understand the Mobility Options

Let's break it down to three forms of access for mobile devices.

Mobile Web Client - http://www.zimbra.com/products/mobile_web_browser.html

A. Setups the web access to the Zimbra server to be viewable from a mobile device. This is accessing mail over the "web browser" on the mobile phone.

A1. http://servername.com/zimbra/m/

B. Built in - no license or additional software needed.

Zimbra Mobile - http://www.zimbra.com/products/mobile_smartphone.html

A. This allows two-way, over-the-air synchronization between the mobile device and Zimbra server.

A1. Think of this as "fat client" mail sync'ing on a mobile device

B. This page will describe that process in better detail - http://wiki.zimbra.com/index.php?title=Moble_Device_Setup

C. License required

Blackberry - http://www.zimbra.com/products/mobile_blackberry.html

A. Blackberry "two-way, over-the-air synchronization" requires the use of a Blackberry server. We use a "connector" on the Blackberry server that allows BES device to use their "fat client" for mail sync'ing.

B. This option requires a separate server, a Windows box that will run the Blackberry server software.

C. Zimbra Mobile license required. Windows Blackberry server require with appropriate Blackberry licenses. Installation of Zimbra BlackberryConnector on the Blackberry server.

Zimbra Mobile/Blackberry requires the license file to enable it. This cost can be discussed with your sales contact. It's only the Blackberry configuration that requires a "software" installation - so to speak. Enabling "Zimbra Mobility/option 2 above" is a license requirement - not a software installation one - and then configuration for the user. "You enable Zimbra Mobile in the ZCS COS or for individual Accounts."

Forum Support For Mobile Options

The Mobility Forum has three sections.

Blackberry (Now GA)


J2ME Client (Beta Product)

General Mobile Issues

Bugs To Be Aware Of

Zimbra Mobile And ActiveSync Technology

Zimbra Mobile on Windows Mobile Smartphones, Nokia Business Series Smartphones, Apple iPhones, Palm Treo or any other Smartphones that natively uses the ActiveSync Technology

Bug to update wiki article:

Understanding how Direct Push works:


Make sure you review the other pages for this subject that will show on the left hand side.

Windows Mobile Emulator For Testing

You can use the following to setup a Window Mobile emulator for testing.

iPhone General Topics

iPhone And Caldav

See Ajcody-Apple-Mac-Issues#iTunes_.26_iPhone_configuration_for_CALDAV

iPhone And SSL Certs

Send CRT File To iPhone By Email

For a self-signed certificate file on the ZCS server, path is /opt/zimbra/ssl/zimbra/server/server.crt

If you email yourself the crt file and read the message from the iTouch/iPhone device, you'll get a "install" button to push.

Setup Webserver To Server Out CRT

For a self-signed certificate file on the ZCS server, path is /opt/zimbra/ssl/zimbra/server/server.crt

Please see the following:

iPhone 2 Topics

iPhone 2 Support & Features With Zimbra

Here's three nice references to review:

iPhone 2 Bugs

BES Connector Issues

Bugs & RFE's

Import Ones To Note First

Status Of Unconfirmed, New, Assigned, Reopened As Of April 27, 2009

Release Target Version Was Based Upon April 27, 2009. Please goto bug/rfe link for status changes.

BES Wiki Pages

See Wiki Category ZCB.

Split-DNS Issue

If your running split-dns for zimbra, make sure your BES box is configured to use the right DNS servers because it will pull the zmhostname variable and you don't want it resolving to the external ip address.

Duplicate Calendars

One customer reported that "updating the firmware to (as I'm at now) fixed the issue with the duplicate calendar".

Upgrade Steps For ZCB

The Bascis

The normal upgrade process is to

From Beta2 To BES SMB - Outlook 2003 To Outlook 2007 Requirement

Here is the list of steps on how to upgrade from BETA2 to BES SMB:

  • Stop BB controller [ see Correct_order_to_stop_and_start_BES_services ]
  • Completely remove Outlook 2003
    • (First, go to Add/Remove programs and uninstall Office 2003. And then run the following utility to cleanup stuff left behind. The utility is called ‘Office Removal Wizard’ and located in the \FILES\PFILES\MSOFFICE\OFFICE11 folder on the install CD. OFFCLN.EXE)
  • Install Outlook 2007
  • Open BES SMB msi to start installation wizard. Accept license agreement and continue following the steps in installation wizard
  • Start BB controller [ see Correct_order_to_stop_and_start_BES_services ]
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