Ajcody-Mobile-Topics: Difference between revisions
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* "Hard shutdown of BES machine may lead to failures on restart" [Helix] | * "Hard shutdown of BES machine may lead to failures on restart" [Helix] | ||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34048 | ** http://bugzilla.zimbra.com/show_bug.cgi?id=34048 | ||
* "BB: Changes to single instance of recurring event not changing recurring event display" [Not Committed] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34078 | |||
* "admin account is included in each waitset and the bes connector also create an extra waitset for the admin account" [GunsNRoses] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34223 | |||
* "bes manager crash upon shutdown" [GunsNRoses] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34404 | |||
* "BES: bes agent randomly fails to mount the mailbox in the first attempt. retries succeeds." [GunsNRoses] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34408 | |||
* "BES: 1. bes agent occasionally hit segfault in initialization stage. 2. some agent failed to track the accounts assigned to them." [GunsNRoses] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34531 | |||
* "Ability to Sync BB memopad" [Helix] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34815 | |||
* "Reconciliation Wizard enhencement: set threshold for the value of delta" [Not Committed] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34828 | |||
* "Resync items that have failed" [GunsNRoses] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=34859 | |||
* "Windows Update or Outlook repair can break BES functionality" [Not Committed] [Blocker] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=35042 | |||
* "Tool to validate ZCB Configuration" [Helix] | |||
** http://bugzilla.zimbra.com/show_bug.cgi?id=35049 | |||
===BES Wiki Pages=== | ===BES Wiki Pages=== | ||
Revision as of 19:01, 27 April 2009
 - This article is NOT official Zimbra documentation. It is a user contribution and may include unsupported customizations, references, suggestions, or information.
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Mobile & Phone Issues
Actual Mobile & Phone Topics Homepage
Please see Ajcody-Mobile-Topics
Help Me Understand the Mobility Options
Let's break it down to three forms of access for mobile devices.
Mobile Web Client - http://www.zimbra.com/products/mobile_web_browser.html
A. Setups the web access to the Zimbra server to be viewable from a mobile device. This is accessing mail over the "web browser" on the mobile phone.
A1. http://servername.com/zimbra/m/
B. Built in - no license or additional software needed.
Zimbra Mobile - http://www.zimbra.com/products/mobile_smartphone.html
A. This allows two-way, over-the-air synchronization between the mobile device and Zimbra server.
A1. Think of this as "fat client" mail sync'ing on a mobile device
B. This page will describe that process in better detail - http://wiki.zimbra.com/index.php?title=Moble_Device_Setup
C. License required
Blackberry - http://www.zimbra.com/products/mobile_blackberry.html
A. Blackberry "two-way, over-the-air synchronization" requires the use of a Blackberry server. We use a "connector" on the Blackberry server that allows BES device to use their "fat client" for mail sync'ing.
B. This option requires a separate server, a Windows box that will run the Blackberry server software.
C. Zimbra Mobile license required. Windows Blackberry server require with appropriate Blackberry licenses. Installation of Zimbra BlackberryConnector on the Blackberry server.
Zimbra Mobile/Blackberry requires the license file to enable it. This cost can be discussed with your sales contact. It's only the Blackberry configuration that requires a "software" installation - so to speak. Enabling "Zimbra Mobility/option 2 above" is a license requirement - not a software installation one - and then configuration for the user. "You enable Zimbra Mobile in the ZCS COS or for individual Accounts."
Forum Support For Mobile Options
The Mobility Forum has three sections.
General Mobile Issues
Bugs To Be Aware Of
- "Sync tasks for ZimbraMobile"
- "MobileSync Multiple Calendars and Addressbooks"
Zimbra Mobile And ActiveSync Technology
Zimbra Mobile on Windows Mobile Smartphones, Nokia Business Series Smartphones, Apple iPhones, Palm Treo or any other Smartphones that natively uses the ActiveSync Technology
Bug to update wiki article:
- Update activesync wiki
Understanding how Direct Push works:
Make sure you review the other pages for this subject that will show on the left hand side.
Windows Mobile Emulator For Testing
You can use the following to setup a Window Mobile emulator for testing.
- Virtual PC 2007
- Microsoft Device Emulator 2.0 -- Standalone Release
- Windows Mobile 5.0 Image
- Windows Mobile 6.0 Standard Image
- Windows Mobile 6.0 Professional Image
iPhone 2 Topics
iPhone 2 Support & Features With Zimbra
Here's three nice references to review:
- http://www.zimbra.com/forums/announcements/19110-iphone-2-zimbra.html
- http://www.zimbrablog.com/blog/archives/2008/07/zimbra-mobile-for-iphone.html
- http://www.zimbrablog.com/blog/archives/2007/07/izimbra.html
iPhone 2 Bugs
- "iphone: sync with shared contacts and calendars"
- http://bugzilla.zimbra.com/show_bug.cgi?id=30950
- For search, shared calendar - shared calendars
- http://bugzilla.zimbra.com/show_bug.cgi?id=30950
- Bug 29749 "iPhone 2.0 should be able to sync multiple calendars"
- Bug 29899 "iPhone 2.0 + Zimbra Mobile Sync can cause high CPU usage for large mailboxes"
- Bug 29902 "Address book photo doesn't sync via iPhone 2 ActiveSync"
- Bug 29903 "iPhone 2.0 Zimbra <-> ActiveSync Push Mail Does Not Put Phone into Standby Mode, Consuming Battery Quickly"
- Bug 29909 "iPhone 2.0: mailbox folders missing on device"
- Bug 30008 "some appointments missing on iPhone2.0 with zimbra mobile"
- http://bugzilla.zimbra.com/show_bug.cgi?id=30008
- This is a duplicate bug for 30304 "VersaMail 3.5 does not sync calendar appointments"
- Bug 30501 "Reply doesn't show in iPhone 2.0"
BES Connector Issues
Bugs & RFE's
- "ZCB PDF needs to include information on server sizing and ZDBs"
- "BB: ZCB/BES Sizing Data Needed"
- http://bugzilla.zimbra.com/show_bug.cgi?id=22415
- Recommended Maximum Number Of Users Per BES Server - 50
- The recommended max is 50 users. After recommended max. is reached you may receive error message in BES MAGT log file indicating that user was not added successfully.
- Recommended Maximum Number Of Users Per BES Server - 50
- http://bugzilla.zimbra.com/show_bug.cgi?id=22415
- "BES/ZCB doc's for restore and server move's"
- "BB: multi-tenancy"
- http://bugzilla.zimbra.com/show_bug.cgi?id=17026
- "support multi-domains in blackberry connector" - was marked as "Duplicate" of 27986 above.
- http://bugzilla.zimbra.com/show_bug.cgi?id=17026
Release Target Version Was Based Upon April 27, 2009. Please goto bug/rfe link for status changes.
- "BB: Support for cradle provisioning" [Helix]
- "BB: Folder redirection for non top-level folders may stop working"
- http://bugzilla.zimbra.com/show_bug.cgi?id=17035 [GunsNRoses]* "
- "BB: need to set full display name when sending mail" [Helix]
- "duplicate appointment created" [GunsNRoses]
- "BB: Support access to email removed from local cache" [GunsNRoses]
- "BB: should reuse zdb on delete/add user" [Helix]
- "BB: new message timestamp is ambiguous" [GunsNRoses]
- "UI for ZCB related settings" [GunsNRoses]
- "BB: Enterprise Activation may not work on the first try" [GunsNRoses]
- "BB: unable to sync contacts database error" [GunsNRoses]
- "BB: no status for the initial sync of users" [Helix]
- "BB: Installer fails with no error msg if mapi32.dll is in use" [GunsNRoses]
- "BB: Can the MAPI/CDO PST provider replace Outlook's PST provider?" [GunsNRoses]
- "BB: BES Manager may be limited by ZCB"
- http://bugzilla.zimbra.com/show_bug.cgi?id=22864
- Related to the following bug:
- http://bugzilla.zimbra.com/show_bug.cgi?id=22864
- "BB: local/server failures need more information" [GunsNRoses]
- "BB: Outlook CDO.DLL being registered instead of Exchange's Version" [GunsNRoses]
- "BB: ZDB should detect and perform mailbox rebuilding/reindexing" [Helix]
- "BB Admin Integration w/Zimbra admin console" [Helix]
- "ZCB: Calendar issue when moving recurring appointments" [GunsNRoses]
- "BB: USB activation needs verification" [Helix]
- "Gal Lookups don't return all fields" [GunsNRoses]
- "BB: GetContentsTable() failed with 0x80040119 HRESULT" [GunsNRoses]
- "emails sent from a BlackBerry have incorrect headers" [IronMaiden]
- "Latency of new message arrival to device is too high for large BES deployments" [Helix]
- "BB: user config tool to assign users to static agents" [GunsNRoses]
- "BB: support in process calhelper" [Helix]
- "BB: ID Mapper state seems invalid on BES frequently" [GunsNRoses]
- "BB: Revisit Store Advise Sink implementation" [GunsNRoses]
- "BB: Only BB sent mail can be viewed in the Sent Items folder on the device." [GunsNRoses]
- "BB: Slow sync for a user will delay syncs for other users on the same server" [GunsNRoses]
- "Add a connector for a shared/global contact list on all Blackberry's" [Not Committed]
- "BB: Divide InitialAge for eMail and Calendar" [GunsNRoses]
- "BES log says: Error creating OOF Rule in CreateOOFRule" [Helix]
- "WaitSet APIs don't properly handle mailbox moves" [GunsNRoses]
- "BB: Enhancement. Only sync Inbox and Sent Items mail folders" [GunsNRoses]
- "Verifying MAPI/CDO version before upgrading." [Helix]
- "ZCB should resync BES admin after it's locked" [GunsNRoses]
- "setup test case simulating running out of space while while zdb file size is growing" [Helix]
- "Implement proper re-authentication logic for zcb" [Helix]
- "Cal replies from BB rejected - appointments deleted randomly" [GunsNRoses] [locked]
- "BES and Proxy" [GunsNRoses]
- "Hard shutdown of BES machine may lead to failures on restart" [Helix]
- "BB: Changes to single instance of recurring event not changing recurring event display" [Not Committed]
- "admin account is included in each waitset and the bes connector also create an extra waitset for the admin account" [GunsNRoses]
- "bes manager crash upon shutdown" [GunsNRoses]
- "BES: bes agent randomly fails to mount the mailbox in the first attempt. retries succeeds." [GunsNRoses]
- "BES: 1. bes agent occasionally hit segfault in initialization stage. 2. some agent failed to track the accounts assigned to them." [GunsNRoses]
- "Ability to Sync BB memopad" [Helix]
- "Reconciliation Wizard enhencement: set threshold for the value of delta" [Not Committed]
- "Resync items that have failed" [GunsNRoses]
- "Windows Update or Outlook repair can break BES functionality" [Not Committed] [Blocker]
- "Tool to validate ZCB Configuration" [Helix]
BES Wiki Pages
See Wiki Category ZCB.
Split-DNS Issue
If your running split-dns for zimbra, make sure your BES box is configured to use the right DNS servers because it will pull the zmhostname variable and you don't want it resolving to the external ip address.
Duplicate Calendars
One customer reported that "updating the firmware to 4.5.0.37 (as I'm at now) fixed the issue with the duplicate calendar".
Upgrade Steps For ZCB
The normal upgrade process is to shutdown bes (controller/mgr), make sure outlook.exe isn't running, run the msi, restart bes.
