Admin console blank

1. Zimbra Tech Center
2. Certified
3. Admin console blank

Admin console page is not loading.

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Problem

• Admin console page shows blank.

Solution

• This issue might be due to the corruption of ZaMsg.properties file.

• To confirm whether it is caused due ZaMsg.properties file corruption, Search for below error in web browser console logs,

For Chrome: Check the "inspect element" in the console section.
For firefox: Check "web console" in the console section.

It will show a similar error like below:

TypeError: ZaMsg.never is undefined

• If found similar error like above then there might be a chance of ZaMsg.properties file corruption on Zimbra server.

/opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages/ZaMsg.properties

• To fix this issue, take a backup of the current ZaMsg.properties file and then copy this file from any other working ZCS server or any other working mailbox server(in the multi-server environment) which is on the same version and same patch as your ZCS server.

• Once this file is copied to affected server then set correct ownership and permissions as below,

cd /opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages
chmod 664 ZaMsg.properties
chown zimbra:zimbra ZaMsg.properties

• Clear the ZCS server cache,

zmprov fc all

• Clear browser cache and try to load the admin console page again.

If the issue persists then raise a support ticket with Zimbra support.

Submitted by: Vivek Dhande