Admin console blank

Revision as of 10:15, 29 May 2020 by Vdhande (talk | contribs)

Admin console is not loading.

   KB 24092        Last updated on 2020-05-29  

(0 votes)


  • Admin console blank after some file system issue.
  • Mysql was crashed and since then admin console showing blank.


  • This issue might be due to the corruption of file.
  • To confirm whether it is caused due file corruption, Search for below error in web browser console logs,
For Chrome: Check the "inspect element" in the console section.
For firefox: Check "web console" in the console section.

It will show a similar error like below:

TypeError: ZaMsg.never is undefined
  • If found similar error like above then there might be a chance of file corruption on Zimbra server.
  • To fix this issue, take a backup of the current file and then copy this file from any other working ZCS server or any other working mailbox server(in the multi-server environment) which is on the same version and same patch as your ZCS server.
  • Once this file is copied to affected server then set correct ownership and permissions as below,
cd /opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages
chmod 664
chown zimbra:zimbra
  • Clear the ZCS server cache,
zmprov fc all
  • Clear browser cache and try to load the admin console page again.

If the issue persists then raise a support ticket with Zimbra support.

Submitted by: Vivek Dhande
Verified Against: ZCS 8.8 Date Created: 2020-05-22
Article ID: Date Modified: 2020-05-29

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