Addresses showing in autocomplete that aren't in GAL

Revision as of 15:25, 21 May 2015 by Jenny Jarrard (talk | contribs) (Additional Content)

Admin Article

Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0


Addresses showing in autocomplete that aren't in GAL

Purpose

Addresses showing in autocomplete that aren't in GAL.

Resolution

  • When autocompleting, does the 'Forget' option show up? If so, click on that.
  • Check the address books under 'Contacts', including the 'Emailed Contacts' folder. If present here, delete them.
  • If it still shows up, it's probably in the ranking table. To confirm, run:
zmmailbox -z -m user@example.com autoComplete -v jason

Where 'user@example.com' is the account, and 'jason' is the auto-complete entry.

If the output shows the entry in the ranking table, like so:

$ zmmailbox -z -m user@example.com autoComplete -v jason

Ranking    type id fid display email
-------------------------------------------------------------------
     16 rankingTable                <jason@example.com>
     10 rankingTable                <jason.johnson@otherplace.com>

We'll have to reset the ranking table. To do so, run:

zmsoap -z -m user@example.com RankingActionRequest/action @op=reset

Note: Please note that this will reset it for all the contacts in a user's account. There won't be any data loss, i.e., no contacts will be removed, only their ranking will be reset.

Additional Content

  • No related content.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/16/2015
Article ID: https://wiki.zimbra.com/index.php?title=Addresses_showing_in_autocomplete_that_aren%27t_in_GAL Date Modified: 2015-05-21



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »


Wiki/KB reviewed by SME1 SME2 Jenny Jarrard Last edit by Jenny Jarrard
Jump to: navigation, search