Addresses showing in autocomplete that aren't in GAL: Difference between revisions
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{{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0|04/16/2015}} | {{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0|04/16/2015}} | ||
{{NeedSME|SME1|SME2| | {{NeedSME|SME1|SME2|Jenny Jarrard}} |
Revision as of 15:25, 21 May 2015
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Addresses showing in autocomplete that aren't in GAL
Purpose
Addresses showing in autocomplete that aren't in GAL.
Resolution
- When autocompleting, does the 'Forget' option show up? If so, click on that.
- Check the address books under 'Contacts', including the 'Emailed Contacts' folder. If present here, delete them.
- If it still shows up, it's probably in the ranking table. To confirm, run:
zmmailbox -z -m user@example.com autoComplete -v jason
Where 'user@example.com' is the account, and 'jason' is the auto-complete entry.
If the output shows the entry in the ranking table, like so:
$ zmmailbox -z -m user@example.com autoComplete -v jason Ranking type id fid display email ------------------------------------------------------------------- 16 rankingTable <jason@example.com> 10 rankingTable <jason.johnson@otherplace.com>
We'll have to reset the ranking table. To do so, run:
zmsoap -z -m user@example.com RankingActionRequest/action @op=reset
Note: Please note that this will reset it for all the contacts in a user's account. There won't be any data loss, i.e., no contacts will be removed, only their ranking will be reset.
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