2FA error:invalid TOTP code

Revision as of 13:39, 19 June 2017 by Teodor Vizirov (talk | contribs) (How to merge two independent ZCS servers into ONE)

2FA error:invalid_TOTP_code

   KB 23228        Last updated on 2017-06-19  




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Description

Following this wiki: https://wiki.zimbra.com/wiki/Zimbra_Two-factor_authentication

Step on which the error occur:

1. configure the WebUI = OK 2. install and config the OTP smartphone app = OK 3. finishing the config, enter the 6 digit code from the smartphone app to the WebUI = FAIL


Exception

We have the following exception in mailbox.log when configuring 2FA:

2017-06-12 08:14:24,190 DEBUG [qtp1068934215-180:https:https://server.in/service/soap/EnableTwoFactorAuthRequest] [name=user@domain.com;mid=9;ip=10.0.0.1;port=25641;ua=ZimbraWebClient - GC58 (Win)/8.7.9_GA_1794;] SoapEngine - handler exception: authentication failed for [user@domain.com], invalid TOTP code 
com.zimbra.cs.account.AccountServiceException$AuthFailedServiceException: authentication failed for [user@domain.com] 
ExceptionId:qtp1068934215-180:https:https://server.in/service/soap/EnableTwoFactorAuthRequest:1497235464190:2713fdd9f2f40... 
Code:account.TWO_FACTOR_AUTH_FAILED


Solution

Reason for the issue: time Synchronizing System Clock with Hardware Clock fixes the issue.



Verified Against: Zimbra Collaboration 8.7, 8.6, 8.0 Date Created: 16/06/2017
Article ID: https://wiki.zimbra.com/index.php?title=2FA_error:invalid_TOTP_code Date Modified: 2017-06-19



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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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