Difference between revisions of "2FA error:invalid TOTP code"

(How to merge two independent ZCS servers into ONE)
(2FA error:invalid_TOTP_code)
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=2FA error:invalid_TOTP_code=
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=2FA error: invalid TOTP code=
 
{{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}|}}
 
{{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}|}}
  
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==Description==
 
==Description==
  
Following this wiki: https://wiki.zimbra.com/wiki/Zimbra_Two-factor_authentication
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This wiki was followed when the error was observed: https://wiki.zimbra.com/wiki/Zimbra_Two-factor_authentication
  
 
Step on which the error occur:  
 
Step on which the error occur:  
  
1. configure the WebUI = OK
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1. configure the WebUI = OK <br>
2. install and config the OTP [https://wiki.zimbra.com/wiki/TOTPApps smartphone app] = OK
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2. install and config the OTP [https://wiki.zimbra.com/wiki/TOTPApps smartphone app] = OK <br>
3. finishing the config, enter the 6 digit code from the smartphone app to the WebUI = FAIL
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3. finishing the config, enter the 6 digit code from the smartphone app to the WebUI = FAIL <br>
  
  
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==Solution==
 
==Solution==
  
Reason for the issue: time  
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Reason for the issue: time <br>
Synchronizing System Clock with Hardware Clock fixes the issue.  
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Synchronizing System Clock with Hardware Clock on the zimbra server fixes the issue. <br>
  
  

Revision as of 13:44, 19 June 2017

2FA error: invalid TOTP code

   KB 23228        Last updated on 2017-06-19  




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Description

This wiki was followed when the error was observed: https://wiki.zimbra.com/wiki/Zimbra_Two-factor_authentication

Step on which the error occur:

1. configure the WebUI = OK
2. install and config the OTP smartphone app = OK
3. finishing the config, enter the 6 digit code from the smartphone app to the WebUI = FAIL


Exception

We have the following exception in mailbox.log when configuring 2FA:

2017-06-12 08:14:24,190 DEBUG [qtp1068934215-180:https:https://server.in/service/soap/EnableTwoFactorAuthRequest] [name=user@domain.com;mid=9;ip=10.0.0.1;port=25641;ua=ZimbraWebClient - GC58 (Win)/8.7.9_GA_1794;] SoapEngine - handler exception: authentication failed for [user@domain.com], invalid TOTP code 
com.zimbra.cs.account.AccountServiceException$AuthFailedServiceException: authentication failed for [user@domain.com] 
ExceptionId:qtp1068934215-180:https:https://server.in/service/soap/EnableTwoFactorAuthRequest:1497235464190:2713fdd9f2f40... 
Code:account.TWO_FACTOR_AUTH_FAILED


Solution

Reason for the issue: time
Synchronizing System Clock with Hardware Clock on the zimbra server fixes the issue.



Verified Against: Zimbra Collaboration 8.7, 8.6, 8.0 Date Created: 16/06/2017
Article ID: https://wiki.zimbra.com/index.php?title=2FA_error:invalid_TOTP_code Date Modified: 2017-06-19



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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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