ZCS Operational Best Practices - Scope
Zimbra Collaboration Operational Best Practices - Scope
|Introduction and Scope||
||Operational Structure and Guidelines||
||Monitoring and Operational Actions||
The goal of the Zimbra Collaboration Suite Best Practices document is to deliver an operational support model that will streamline production operations, provide proactive issue detection, and provide overall service excellence. Further, Zimbra understands the critical importance of service quality and its direct impact on customer satisfaction. By employing Best Practices, an organization can improve operational efficiency, overall service availability and profitability through a more robust, reliable, scalable and manageable service delivery platform.
This document provides a comprehensive ZCS Best Practices reference guide for mid size to large operators. Best Practices are defined as the operational processes and/or practices that perform exceptionally well across a multitude of ZCS operators and improve the performance and efficiency of specific areas and/or applications within an organization. The creation and maturity of Best Practices evolve from a full-circle process that is based on discipline, metrics, and continuous process improvement. Implementing Best Practice processes and procedures requires operators to first perform an operational assessment on their current processes and procedures. This assessment, or audit, will establish an understanding of the current operational environment and will target key improvement opportunities. In many cases, improvements such as the development, implementation, and management of Key Performance Indicators (KPIs) and other management metrics is required. It also requires a commitment of management to employ a continuous process improvement methodology in which the operational metrics are used as input, to drive the process improvement lifecycle. The Best Practices outlined herein are a culmination of process and experience harvested from Zimbra’s global customer base.
The Best Practices outlined in this document cover two distinct areas with respect to implementing Best Practices for the Zimbra Collaboration Suite (ZCS) Platform. The first section, Operational Structure and Guidelines, provides an overview of the operational model and framework involved in the delivery and support of high quality messaging services. This overview highlights key areas of building a solid operational structure and the processes to operate, manage, and grow the ZCS environment.
The next sections, Management Practices and Monitoring and Operational Actions, provide detailed information for operating the Zimbra application, and supporting technologies. It addresses ZCS versions 5 and 6 with specific release references where applicable.
The Zimbra Collaboration Suite Best Practices enumerated herein are based upon experience in the field and lab testing. Any expected improvements and efficiencies gained by these Best Practices are based upon measurements and comparisons across complex operating environments and systems. Some of the steps described herein may require tuning based on the specific environment and utilization characteristics of individual sites. Although the utmost care has been taken in compiling this information Zimbra does not assume any responsibility for service outages related to the content contained in this guide. It is the intent of Zimbra to provide operational process, structure and management Best Practice guidelines that continue to be refined as information and experience is acquired.