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Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server

Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server Homepage

Please see Troubleshooting_Zimbra_Connector_for_Blackberry_-_No_Mail_Flow_On_New_Server

Symptoms

If you are experiencing an issue with no mail flow on a new server, check the log for the following message:

MAPIMailbox::MAPIMailbox(2) - ResolveName[1] failed for DisplayName=

If you find this message, it indicates that ZCB is not resolving GAL users.

Resolution Steps

Use the following steps to troubleshoot this issue:

1. It could be related to bug 39202.
   • See this article: BES set to use the local contacts list instead of the GAL.
     • "BES set to use the local contacts list instead of the GAL"
     • http://bugzilla.zimbra.com/show_bug.cgi?id=39202
2. If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
3. If all else fails, add problematic users manually in Outlook.