Steps to find broken or dead share mount on a user's mailbox and remove using zmmailbox command
Problem
1st Scenario: Search and remove broken/dead share mounts where thousands of shares mounted on the user's mailbox.
OR
2nd Scenario: Users' webclient (advanced and HTML) not loading if multiple broken shares are present in the user's mailbox.
Solution
With the help of "zmsoap" command, we can find out dead shares in a user's mailbox.
Following command will give folder list where we can grep "link broken" to check if there is any broken share exist or not.
Command syntax :
zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1
Here we will make some changes on above zmsoap command to get absolute path and folder id of broken share.
Command to get "absolute path" of all broken shares :
zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " absFolderPath=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'
Command to get "folder id" of all broken shares :
zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " id=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'
Now remove broken/dead share with the help of zmmailbox command :
zmmailbox -z -m USERNAME@DOMAIN.COM df "absolute path"
OR
zmmailbox -z -m USERNAME@DOMAIN.COM df "folder id"
Note: Replace USERNAME@DOMAIN.COM with the actual username according to your environment.