Troubleshooting SalesForce Zimlet

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If you are experiencing a problem with SalesForce Zimlet, please check the following:

  1. You have Enterprise subscription to SalesForce
  2. You can login directly to SalesForce Website
  3. You are using the full <user@domain.com> when you login to the SalesForce Zimlet
  4. These attributes are configured in the Class of Service (COS) that the user belongs to:
zmprov gc <cos_name> | grep zimbraProxyAllowedDomains
zimbraProxyAllowedDomains: *.salesforce.com
zimbraProxyAllowedDomains: *.sforce.com

If the above attributes are not set, you can set them via the following command and restart the Zimbra services.

zmprov mc <cos_name> zimbraProxyAllowedDomains "*.salesforce.com" zimbraProxyAllowedDomains "*.sforce.com"
zmcontrol stop;zmcontrol start

If the above checklist is good and you are still experiencing the problem, please enable Firebug and send us (support@zimbra.com) the SOAP request and SOAP response as you try to login to the SalesForce Zimlet.

In order to enable Firebug, use the following steps.

  1. Download and install Firebug on Firefox 2 (http://www.getfirebug.com/).
  2. Clear Firefox browser cache, and restart the browser.
  3. Login to the Zimbra Web Client (ZWC), and try to login to the SalesForce Zimlet.
  4. Locate the SOAP request and the SOAP response under the Console tab
  5. You can share with us as an error rather than pasting them in the body of the email. Save the errors to a file and attach the file to the email.


Verified Against: ZCS 5.0.x Date Created: 5/2/2008
Article ID: http://wiki.zimbra.com/index.php?title=Troubleshooting_SalesForce_Zimlet Date Modified: 02/18/2010
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